Review Tab missing

Hi there,

Take a full backup and try a complete reinstallation (deactivate, deinstall, install, activate) of WooCommerce.

Anything in your PHP error and server log files?
WooCommerce also attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry.

Kind regards,

Hi!

Does your theme have WooCommerce support? check the last (Theme) table in WooCommerce->Status (/wp-admin/admin.php?page=wc-status).

If not, add the following to the theme functions.php

add_theme_support('woocommerce');

Regards

@conschneider:
Have checked for “fatal-errors” and found 2 error related to (1) mailChimp and (2) undefined function zeroBSCRM_setFlushPermalinksNextLoad(). I guess these errors are not possible cause of the missing review tab. Please advise.

@pimplaatsman:
Under “WooCommerce->Status”, i see “woocommerce support” as enabled. Also i have added the following to function.php:
add_theme_support(‘woocommerce’);

Hi there,

If there is nothing in the error logs and you have throughly ruled out any conflict, then I suggest to start anew. Maybe on another system and take it step by step to identify the problem.

I also looked through your markup https://getflowersdaily.com/product/jasmine-kanagambharam-string/ and it seems that there is no review tab rendered to begin with. The theme seems to not have any support for the review tab. Might be worth fully reviewing your settings: https://www.ostraining.com/blog/woocommerce/reviews/

You can also try and set the tab: https://docs.woocommerce.com/document/editing-product-data-tabs/ via custom code.

Hi,

I have followed the 2 suggestions:
1. https://www.ostraining.com/blog/woocommerce/reviews/
>> I have exactly same setting in place.
2. https://docs.woocommerce.com/document/editing-product-data-tabs/
I don’t find any code to display review tab and its content.I have just add new tab called rating (renamed review) and i see it under product page. But again, the reviews are missing. Ex: https://getflowersdaily.com/product/jasmine-kanagambharam-string

Also i have tried disabling all plugin except woo-commerce and still face same issue.
Any other guess how to debug the root cause apart from start afresh.

Thanks

• This reply was modified 6 years, 7 months ago by chidambaram0705.

Comment system exists in default wordpress and review (based rating) is available in woocommerce by default. so without any 3rd party plugin, all comment and review system should work in combination of wordpress + woocommerce.

Is there any way to place some code in backend file and catch the cause of the issue.
Please advice.

Observation:
1. Under woocommerce/templates/single-product/tabs/tabs.php,
print_r($tabs) returns only Description and Additional Information tab.
2. Even after enabling commenting (under Settings>Discussion), still i see “comments are closed” at bottom of article. ex: https://getflowersdaily.com/cart/
But in DB it shows comment_status and ping_status as “Open” for https://getflowersdaily.com/cart/ (under wp_posts table).

• This reply was modified 6 years, 7 months ago by chidambaram0705.
• This reply was modified 6 years, 7 months ago by chidambaram0705.

Finally caught the cause for the issue.
It was due to plugin WappPress and after disabling it, review tab appears.

I have installed “Health Check & Troubleshooting” plugin and tried to enable plugin one by one and finally caught the issue when review tab disappeared on enabling WappPress plugin.

Thanks for your time and effort.

• This reply was modified 6 years, 7 months ago by chidambaram0705.

Good to know! Nice debugging ??