• Resolved formless

    (@formless)


    Hi to support team!

    I encounter this issue.
    The card No field goes NULL after ajax reload triggered by changing any address related field.

    How To Reproduce
    – go to checkout screen
    – input card NO
    – input/change any address field
    – ajax reload happens
    – card No goes NULL

    When I use version 3.x, the issue does not happen.

    I am using WP4.9.7 + WC3.4.3 + WooCommerce Stripe Gateway4.1.8.

    If it’s a bug, please fix it.

    Thanks in advance.

    Best regards

    • This topic was modified 6 years, 3 months ago by formless.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hi @formless,

    Does this happen on your site when using the default Twenty Seventeen or Storefront theme? The problem you described is typically caused by theme’s that aren’t properly coded, so if changing to either of the above themes corrects the issue you’ll need to contact your theme’s developer for an update.

    Thread Starter formless

    (@formless)

    Thank u for a reply!

    When I use the latest Storefront, the issue can be reproduced even with all the other plugins are deactivated.

    When I switch to the older version(3.x), It does not happen.
    Then I came to think something is in ver 4.x.

    The only thing I wonder if it’s related with the issue,
    I use self-signed certificate cos’ it’s under development.

    Plugin Contributor royho

    (@royho)

    So this is the correct behavior. When any update to the checkout form where WooCommerce refreshes the meta boxes, it will also clear out the inputted CC information.

    Thread Starter formless

    (@formless)

    Thanks for a reply again!

    > WooCommerce refreshes the meta boxes, it will also clear out the inputted CC information.

    Do you mean this?

    Inputted card No which is not saved yet should be cleared after WooCommerce’s meta box refreshment by ajax.

    then, with ver 3.x the behavior is different from the one above…

    My friend told me that her wc site which using ver 4.1.8 of your plugin behaves like ver 3.x, I mean, card No would remains after a ajax refreshing.

    So I’ll change SSL as proper one and try it all again.

    Best regards

    Plugin Contributor royho

    (@royho)

    So I am not saying “it should/shouldn’t” but that is how it currently works.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @formless,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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