500 error on confirmation

  • Resolved Win Win

    (@aminericher)


    6 years, 7 months ago

    Hallo,
    After the new update, every time I submit a form, instead of the confirmation message/redirection, I get
    – a 500 error page when ajax is set to false,
    – I stay in the same page with the loading icon near the submit button when ajax is set to true
    This happen with only Gravity forms plugin and this plugin installed (with the last update). No other plugins are installed. When I deactivate this plugin, everything goes back to normal (confirmation as I have set)
    By the way, the form is actually submitted and received in the backend, but the front end user don’t get the confirmation message.

    Please help
    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Doeke Norg

    (@doekenorg)

    Hi @aminericher,

    You are absolutely right. My bad. Will release a bugfix later today.

    If you’re in a hurry:

    replace GFExcelAdmin.php Line 488 – 492 with: 

    if (!$this->repository) {
            $this->repository = new FormsRepository($form['id']);
        }
        // get notification to add to by form setting
        if (!$this->repository || $this->repository->getSelectedNotification() !== rgar($notification, 'id')) {
            //Not the right notification
            return $notification;
        }
    • This reply was modified 6 years, 7 months ago by Doeke Norg.
    Thread Starter Win Win

    (@aminericher)

    Thanks a lot !

    Plugin Author Doeke Norg

    (@doekenorg)

    1.5.2 out now with a fix. Sorry for the inconvenience!

    Hi,
    I have the same troubles.
    500 error and ERR_INVALID_RESPONSE.

    I have tried with different php versions and 1.5.2 plugin version but it doesn’t works. It happens only with one form, the rest of them with high number of entries work properly.

    How can I do?
    Thanks in advance.
    Best regards.

    Plugin Author Doeke Norg

    (@doekenorg)

    Hi @slout,

    Sorry to hear. Would you provide me with a list of specs about your setup? Which php versions have you tried? What version of gravity forms do you have?

    If you duplicate the form, and try with a single new entry, does it still happen?

    If so, please export the form (Without entries) and mail me at [email protected]. so I can try and debug it.

    Hi,
    Thanks for your quick reply.
    I have tried with 5.6, 7.0,7.1 and 7.2 version. I modified the wp-config.php file increasing the response time but the result is the same. Last WP version and Plugin version.
    Duplicating the form works perfect.
    Thanks Doeke

    Plugin Author Doeke Norg

    (@doekenorg)

    Great to hear. That means that there is probably something wrong with an entry. If you find ever find out out which, please let me know ??

    Hi,
    The reason what it doesn’t work is the amount of conditional files – 20 more or less- that I have in the form. I have tried to disable it an works fine.
    Thanks for helping me.
    Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)
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