Cannot export: site cannot be reached

  • Resolved brytmill

    (@brytmill)


    6 years, 4 months ago

    Hello all,

    Just installed the plugin, selected a product and clicked “export product reviews” and we get the following error

    This site can’t be reached
    The webpage at https://(sitename).com/wp-admin/admin.php?page=wf_pr_rev_csv_im_ex&action=export might be temporarily down or it may have moved permanently to a new web address.
    ERR_INVALID_RESPONSE

    Any thoughts?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @brytmill,

    Please check in your server error logs(/var/logs/) and WooCommerce fatal error logs(WooCommerce>Status>Logs>fatal error log) and see if any errors reported.

    Thread Starter brytmill

    (@brytmill)

    Hi webtoffee, see below woocommerce error log

    2018-07-31T16:12:17+00:00 CRITICAL Call to undefined function get_current_screen()

2018-07-31T16:13:07+00:00 CRITICAL Call to undefined function get_current_screen()

    If it helps we’re on WordPress 4.9.6 and WooCommerce 3.4.3 and Product Reviews Import Export (Basic) 1.1.6

    Any thoughts?

    Thank you

    • This reply was modified 6 years, 4 months ago by brytmill.
    Plugin Author WebToffee

    (@webtoffee)

    Hi @brytmill,

    We have checked the plugin compatibility with WC 3.4.3 and we do not find any issues in our dev/testing environment. We may need to check this as a site specific case. Please reach us via support with your server error logs from /var/logs/

    Thread Starter brytmill

    (@brytmill)

    Done — please let me know. Thank you!

    Plugin Author WebToffee

    (@webtoffee)

    Hi @brytmill,

    As per our communication on support ticket, we have found that you are using WooCommerce Product Reviews Pro Plugin which caused the error. This version of the plugin does not support it. Our premium version supports WooCommerce Product Reviews Pro Plugin.

    Thread Starter brytmill

    (@brytmill)

    Thank you very much for your support and resolution to our problem!

    Plugin Author WebToffee

    (@webtoffee)

    Hi @brytmill,

    Glad to have helped you!

    I am the same error message though I do not have the WooCommerce Product Reviews Pro Plugin.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @jamesacaq,

    Please check in your server error logs(/var/logs/) and WooCommerce fatal error logs(WooCommerce>Status>Logs>fatal error log) and see if any errors reported.

    Also, let us know if you are using WP multisite installation.

Viewing 9 replies - 1 through 9 (of 9 total)
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