I receive error “Sorry, we are unable to process your payment at this time. “

  • Resolved soulcialme

    (@soulcialme)


    6 years, 7 months ago

    I have installed, configured WooCommerce and then updated to version 3.4.4 for my website. It is in test mode and every time I try to purchase/checkout a product I get the following error: “Sorry, we are unable to process your payment at this time. Please retry later.”

    I have deactivated all my plugins except Woocommerce and my required theme (uncode) plugins and I have disabled shipping but it doesn’t process anything with shipping disabled. I get the following error message with shipping disabled: “No shipping method has been selected. Please double check your address, or contact us if you need any help.”

    In my log I see the following:
    2018-08-05T00:30:47+00:00 CRITICAL Uncaught Error: Call to a member function is_on_sale() on boolean in /home/soulcia3/public_html/wp-content/themes/uncode/partials/elements.php:1517
    Stack trace:
    #0 /home/soulcia3/public_html/wp-content/themes/uncode/vc_templates/uncode_index.php(898): uncode_create_single_block(Array, ‘index-191444’, ‘masonry’, Array, Array, ‘no’)
    #1 /home/soulcia3/public_html/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/shortcodes.php(478): include(‘/home/soulcia3/…’)
    #2 /home/soulcia3/public_html/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/shortcodes.php(458): WPBakeryShortCode->loadTemplate(Array, ”)
    #3 /home/soulcia3/public_html/wp-content/plugins/uncode-js_composer/include/classes/shortcodes/shortcodes.php(570): WPBakeryShortCode->content(Array, ”)
    #4 /home/soulcia3/public_html/wp-content/plugins/uncode-js_composer/include/helpers/helpers.php(1311): WPBakeryShortCode->output(Array, ”)
    #5 /home/soulcia3/public_html/wp-includes/shortcodes.php(319): vc_do_shortcode(Array, ”, ‘u

    All my templates are up to date and I have deleted and copied my test tokens again into the Woocommerce settings again thinking that may have been the issue but the error still persists…

    Please advise…

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @soulcialme,

    Looking at that Stack Trace, the issue is with your theme and the plugin bundled with it – uncode_js_composer.

    You may want to try temporarily switching your theme to Storefront to see if the issue persists If it doesn’t then it is clearly an issue with the theme and specifically that plugin. In that case, you’ll want to reach out to the developers of the theme for assistance.

    Thread Starter soulcialme

    (@soulcialme)

    Hi Luminus… I went back through the setup wizard for Woocommerce and believe it or not, because the statement descriptor had these invalid characters in it ~> (~~~~~~~~~~~~~) it caused my checkout process to NOT work… It must contain at least in character in order to make the IPG work

    AINT THAT SOMETHING!
    Uncode support was NO help whatsoever

    SMH! thanks for your help!!
    Já

Viewing 2 replies - 1 through 2 (of 2 total)
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