wordpress won’t recognise me and my website shows an error establishing a databa

  • Hi all,

    So im a full on newbie to wordpress and will no doubt make some errors in my explanation but even i shall forge on.

    I recently tried to use google authenticate to authenticate my website now i have paid for an SSL certificate but when given a code to add onto the end of my sites URL address i inputted this incorrectly.

    AT THIS POINT WORDPRESS LOGGED ME OUT.

    I have researched how to change the URL back to what it should be () and, after having to contact support to even gain access to my cPanel, i have managed to change the Site Home and Site URL back to what it should be under the wp-options section of my cPanel. hooray!

    But wait, i try to go to my website and now receive the error
    “Error establishing a database connection” which i don’t understand.

    and then i also face the issue with logging into www.ads-software.com. It does not recognise my email address at all, even though its the one i used to set it up and have the emails from. but it does recognise my real name typed with no spaces?! i tried that but have not received any emails for a password reset in any of my accounts or their spam/junk/trash folders.

    So my issues are that:
    – My website has the “error establishing a database connection”
    – I cannot login to www.ads-software.com and it does not recognise my email
    – In my cPanel – databases – there is no wp-config.php file

    I am worried that i have paid for this SSL certificate and then lost the website it has been attached to.

    I apologise if this is multiple issues or i am being naive but any help would be greatly appreciated and i thank you for your time.
    Sam

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    1. SSL Certificate Has be installed via cpanel Or by your host itself.

    You dont have to cpoy paste it.

    2. Wp-config file is under public__html open you file manager via cpanel.

    If you have lost you wp-cofig file then ask your hoist whether have a backup copy of your Cpanel account.

    Thanks

    Thread Starter erbbioplastics

    (@erbbioplastics)

    Hi neelgajjar,

    Thanks for the information. Im trying to access the file manager section of cPanel but cannot access the FTP server currently so am on hold on the telephone to my web hosting service to try and rectify this.

    Thanks again for the advice, i will update shortly

    The WordPress team has provided a list of recommended hosting providers.

Viewing 3 replies - 1 through 3 (of 3 total)
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