Form doesn’t work in Safari if File Upload option present

  • Resolved nicholaspyers

    (@nicholaspyers)


    6 years, 3 months ago

    Contact Form 7 seems to have a problem when FILE page is include and the user is running Safari on a Mac or iOS device.

    The data can be entered, but click the Send button and it just shows a rotating arrow icon and does nothing. The form is not submitted.

    It used to work fine… and still works under other browsers like Firefox and Chrome on MacOS.

    It also happens on my other sites

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • See https://www.ads-software.com/support/topic/no-confirmation-message-on-safari/

    Thread Starter nicholaspyers

    (@nicholaspyers)

    Thanks Neil… had a look.

    Removing the File Upload in not an ideal solution (we want/need the photo)
    and the problem occurs when a file IS selected and when one is NOT.

    We already suggest users use a different browser… NOT a viable option for most iPhone and iPad users… and less than optimal for Mac users.

    Can an option be added to the GUI of Contact Form to turn OFF Ajax (I have about half a dozen other sites that use Contact Form 7 and don’t really like modifying the .php files directly unless I really have too)
    __OR__
    Auto-detect Safari users and switch off Ajax just for them?

    I’ve also taken Jonburr’s suggestion and reported the bug to Apple.

    Can an option be added to the GUI of Contact Form to turn OFF Ajax

    You can do that with Contact Form 7 Controls which includes an option to disable CF7 Ajax on individual forms.

    Thread Starter nicholaspyers

    (@nicholaspyers)

    Thanks Neil,
    But it is yet another plug-in to deal with.
    Mind you, there seem to be some great features in there… shame they can’t be rolled into the main plug-in

    Thread Starter nicholaspyers

    (@nicholaspyers)

    I’ve now REMOVED the file upload option from the form… far from ideal for us, but Far too many people were reporting errors with the uploads…

    For every successful form submission, I was getting 2 reporting errors…
    most errors were “There was an error uploading the file.”

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Form doesn’t work in Safari if File Upload option present’ is closed to new replies.