Uninstalling Plugin where WP install inaccesible

  • Resolved simonsaidi

    (@simonsaidi)


    6 years, 6 months ago

    How do I uninstall SG Optimizer? I didn’t realize that it couldn’t work with HostPapa. I accidentally clicked the recommended option in php IN WP, now I cannot log in to my website but instead when I type in the browser my domain name it downloads the following php file which I was able to open with Notepad.

    <?php
    /**
    * Front to the WordPress application. This file doesn’t do anything, but loads
    * wp-blog-header.php which does and tells WordPress to load the theme.
    *
    * @package WordPress
    */

    /**
    * Tells WordPress to load the WordPress theme and output it.
    *
    * @var bool
    */
    define(‘WP_USE_THEMES’, true);

    /** Loads the WordPress Environment and Template */
    require( dirname( __FILE__ ) . ‘/wp-blog-header.php’ );

    What do I need to do to resolve the problem, to uninstall SG Optimizer? Is it through HostPapa CP as I cannot access my WP installation?

Viewing 11 replies - 1 through 11 (of 11 total)

  • You can remove the plugin by logging into your HostPapa account, then use the file manager in your control panel to navigate to the plugin directory and delete the SG Optimizer plugin. You can also do the same thing with your FTP client if you prefer. Assuming that’s the only issue, I should think that would do the trick.

    Thread Starter simonsaidi

    (@simonsaidi)

    Thank @clayton for getting back to me. I tried that as well as and also resetting phpMyAdmin but it didn’t work.

    • This reply was modified 6 years, 6 months ago by simonsaidi.

    I type in the browser my domain name it downloads the following php file which I was able to open with Notepad.

    Sounds like it’s an issue with PHP. Have you tried contacting your host about this? They may be able to help you better with this.

    Thread Starter simonsaidi

    (@simonsaidi)

    @wurpe, I have just done that after waiting for quite a while. They are quite slow sometimes getting back.

    • This reply was modified 6 years, 6 months ago by simonsaidi.

    I’m fairly certain it’s a non-WP related issue such as PHP. What PHP version are you using? If there’s a PHP version manager try to change it to the latest 7.2. If you recently migrated your site I would check to make sure file permissions and your .htaccess are correct.

    Let me know if you get this resolved, thanks.

    Thread Starter simonsaidi

    (@simonsaidi)

    Hi @wurpe,

    Thanks for your response. The PHP version from my CP is

    Web server
    cpsrvd 11.72.0.11
    Database client version: libmysql – 5.1.73
    PHP extension: mysqliDocumentation curlDocumentation mbstringDocumentation
    PHP version: 5.6.30

    I think so too, a non-WP but I’ll get back once I have word from HostPapa or manage to resolve problem. Thanks

    Alright, hopefully, the host gets back to you with a fix.

    Additionally, if you’re not aware already, PHP 5.6 has already reached end of life with security support ending December 31st, 2018 so you may want to consider switching to the latest PHP version to keep your site secure (and PHP 7 is 2x faster than 5.6).

    Thread Starter simonsaidi

    (@simonsaidi)

    Surprising that HostPapa are not offering the newer version but the older one. will check with them why. Thanks for the info.

    Hopefully I’ll get the issue resolved quickly. I’ll let you know soonest that’s done.

    Thanks for your help @wurpe.

    • This reply was modified 6 years, 6 months ago by simonsaidi.
    • This reply was modified 6 years, 6 months ago by simonsaidi.
    Thread Starter simonsaidi

    (@simonsaidi)

    @wurpe, I just got a fix after much research. See the attached link, it was a simple fix which involved removing one line of code from the .htaccess file. All the websites now working.

    https://www.ads-software.com/support/topic/my-website-is-down-17/

    Thanks a lot @wurpe for your support/help!

    Thread Starter simonsaidi

    (@simonsaidi)

    @SWURPE, I have just confirmed the PHP version running my site is 7.2. What I gave you was for phpMyAdmin.

    Thanks again for all!

    My pleasure, glad you were able to get it resolved =)

    Thanks for linking the fix, I’ve noted it down in case someone experiences the same issue.

Viewing 11 replies - 1 through 11 (of 11 total)
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