Personalisation not working

Ok, I’ve looked further and its not quite as described. It’s simply that the first and last names aren’t getting uploaded. They show in the Import screen perfectly ok underneath the correct columns, but after import these fields are blank.

I’m on latest version on everything.

Any ideas?

There are some different options for import. Are you using CSV? or bulk import?

You could try this method and see if you have more luck.

https://docs.sendpress.com/article/13-csv-import-alternative

Import usually works pretty well, but sometimes specific server configurations can cause the issue.

I’m also curious if you are trying to update subscribers that already exist in the database. That won’t work. We don’t overwrite records or update on import. Let me know some more info and we’ll try to help you out. This shouldn’t be too hard to fix.

If you want a little faster response, drop us a line using the contact form at the bottom of our home page. https://www.sendpress.com. Those go into our support queue and we work on those before the forums usually.