New entries not showing up

@michfm

– Are you publishing them as public?

– What is the exact shortcode you are using on your directory page?

– Are you using any page caching plugins?

Hi shazahm1,

– Are you publishing them as public?
>> Yes

– What is the exact shortcode you are using on your directory page?
>> I’m not able to add the new entry in the directory page since it doesn’t show in the “Manage” directory list. In the list, I have 12 approved entries, but when I go through the list, I only see 7. Please see screenshot.

– Are you using any page caching plugins?
>> No

@michfm

Ok, I have run into this a couple times before. The issue is likely that a very large image was uploaded to one of the entries causing PHP to run out of resources trying to process it to make a thumbnail.

If this is the issue, I can help correct this. Please post a new support ticket on our support forum and I will be able to help get this resolved very quickly.

Here’s the link:

https://connections-pro.com/support/forum/general-support/#new-post

Hi @shazahm1,

Thanks you for your response. The new entries that I am trying to add has no image but there were previous entries that have images on it.

– michfm

@michfm

RE: there were previous entries that have images on it

Exactly, one of those previous entries likely has had an image uploaded which is too large and is exhausting the resources allocated to PHP by the web host.

Steve, thanks so much for your help!