Not working

  • Resolved bastardilla

    (@bastardilla)


    6 years, 6 months ago

    Hi, I don’t know why but it isn’t working. I’ve created the pixel and pasted the ID but it doesn’t have any hits.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author alekv

    (@alekv)

    Have you set up your pixel to retrieve the retail parameters?

    Hi, I have the same problem on two sites.
    tag assistant reports only the metadata:
    event gtag.config
    On google ads all the parameter hits are empty: ecomm_pagetype, ecomm_prodid, ecomm_totalvalue
    The settings are the same as recommended here:
    https://take.ms/Ktkb4
    https://take.ms/h8iXV
    Any ideas?

    Plugin Author alekv

    (@alekv)

    Then you might not be using the correct id. Did you double check?

    Also I’ve uploaded a new version of the plugin which switched to the new gtag pixel. It should not make a difference, since the old one works fine on other websites, but give it a try.

    Plugin Author alekv

    (@alekv)

    Does it work now?

    Plugin Author alekv

    (@alekv)

    Closing the thread due to no activity.
    It can be re-opened anytime by adding a reply.

Viewing 5 replies - 1 through 5 (of 5 total)
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