You never replied to Profoobox support ticket

  • Resolved hamid

    (@hamidpeya)


    6 years, 2 months ago

    Hi,

    I have purchased the Pro version of foobox and have submitted up to 5 support tickets but didn’t receive the reply of even one of them.

    Either your support form is not working or you guys have put a full stop this plugin. You are requested to please review your support system and reply to support requests related to Pro version.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bradvin

    (@bradvin)

    hi – sorry about this – we are having some issue with our support recently. Please contact me directly via brad @ fooplugins . com

    I am hoping that I can help you

    Hi Hamid,

    I just want to reach out and personally apologize for the delay in responding to your support requests. That was my responsibility at the time. Unfortunately I was very ill on the weekend and the start of this week and was not able to respond to support requests in a timely manner until Tuesday.

    We’ve since caught up and have responded to your requests. Please let us know if there is anything else we can do to help you.

    Phill

    Thread Starter hamid

    (@hamidpeya)

    Hi Phill,

    I am sorry to hear that you were ill and i hope you get well soon. Thank you for reaching out and resolving my support issues. It was a great help and the template is working perfectly.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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