• Resolved hipoglucido

    (@hipoglucido)


    Hi,

    The plugin doesn’t show thumbail image of the person who review into your facebook page, from this week ago.

    I attach a image of my web. I have several demo sites with this plugin, and the problem is here at all.

    https://ibb.co/jtqcre

    Can you help me please?

    Thanks a lot for your support,

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author jgwhite33

    (@jgwhite33)

    Strange, can you send me the URL to the FB page?

    I have a pro version, and since the last update fb images went missing, as well as I have now slider short-code on my front page instead of the slider itself.

    Plugin Author jgwhite33

    (@jgwhite33)

    Facebook has recently started expiring the Profile Images. You can delete and re-add the reviews and the images should refresh. I’ll be releasing an update that will do this automatically soon.

    Thread Starter hipoglucido

    (@hipoglucido)

    Hi all,

    I update and the problem is the same more or less. Now, the plugin doesn’t show an error pic, but only show the round pic without real pic of FB IMAGE.

    A detail:

    https://ibb.co/eEEisK

    Thanks for your attention and quick solution,

    Borja

    Plugin Author jgwhite33

    (@jgwhite33)

    The plugin should update the profile image in the background when it finds a missing one. Can you check the javascript console for errors? Right click on the page > inspect, look for the console window.

    Thread Starter hipoglucido

    (@hipoglucido)

    Yes of course,

    I have this:

    https://ibb.co/kSXCMe

    I hope your comments, thanks a lot for your support,

    Borja

    Plugin Author jgwhite33

    (@jgwhite33)

    I don’t see an image at that link.

    Thread Starter hipoglucido

    (@hipoglucido)

    Hi again,

    I attached a new link with de problem:

    View post on imgur.com

    The problem is that, in each review don’t show the user photo of facebook. I have all updates until now.

    I probbed with another site, with another plugins, another theme…and the problem is the same.

    Could it be ok if I uninstall and install de plugin?

    Thanks a lot for your support,

    Plugin Author jgwhite33

    (@jgwhite33)

    I would try deleting the reviews and re-adding them. Also make sure the plugin is at version 6.7

    Thread Starter hipoglucido

    (@hipoglucido)

    Thank you very much, I have followed your advice. The plugin is working correctly.

    I was very worried because it is the best plugin I have found from FB reviews.

    Very thankful.

    A strong hug

    hi,i do have the same problem. please refer my website.
    https://www.riranaparfume.my/testimony/

    the image does not display

    and reply to my email [email protected]

    Plugin Author jgwhite33

    (@jgwhite33)

    Please remove the reviews and re-download them.

Viewing 12 replies - 1 through 12 (of 12 total)
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