Divi Forms Module not Sending Emails with WP-SMTP

@trlogga

This is a support forum for a plugin WP Mail SMTP.
In your message, you wrote about a plugin WP SMTP.
Those are different and we do not support the other plugin.

I’ve just tested Divi’s contact form and WP Mail SMTP – and everything works just fine with all the mailers that we have (Gmail, SMTP, Mailgun, Sendgrid).

@slaffik
I am having this same issue, but use WP Mail SMTP. Ninja Forms works flawlessly, but the preferred Divi contact module bypasses WP Mail SMTP and sends to my registered WordPress email address. How do I connect WP Mail SMTP and the Divi contact module?

Thanks, Tracy

My client is having the same issue with WP Mail SMTP not working with DIVI contact module. This is a real issue and some support would be appreciated.

Regards,
A Charles

I was troubleshooting this for hours until I finally gave up and switched to Divi’s first recommended plugin. Worked instantly then.

Would be interesting to know why this is an issue.

Hi @shikarishuffle,

These reports are pretty strange, as we haven’t been able to replicate it on our end. When you have a chance, could you please let me know a few more details?

1) Which mailer you were using in WP Mail SMTP (you can find our mailer list here).
2) Whether you’d checked the “Force From Email” option (under Settings > WP Mail SMTP).
3) If #3 is no, do you remember if your From Email in WP Mail SMTP match the From Email used in your Divi forms?

Thanks! ??

It works for me after replacing the header parameter at “Divi\includes\builder\module\ContactForm.php”

from
apply_filters( ‘et_contact_page_headers’, $headers, $contact_name, $contact_email )
to
array(‘Content-Type: text/html; charset=UTF-8’)

@jasonwuonline so this is a header issue? That seems to remove any personalization though. do emails send completely as expected? (probably redundant question)

Additionally, trying that piece of code returns the following error:

Your PHP code changes were rolled back due to an error on line 610 of file wp-content/themes/ideal-dummy_divi-theme/includes/builder/module/ContactForm.php. Please fix and try saving again.

syntax error, unexpected ':', expecting ')'

@jquigam any comments to this?

Experiencing the same issue.

• This reply was modified 5 years, 5 months ago by grim1208.
• This reply was modified 5 years, 5 months ago by grim1208.

I’ve since addressed my issue which could differ from what others are experiencing.

I was trying to use a different email address, (sending to) within the Divi Theme Contact Module settings than the email address I had authenticated with in the WP Email SMPT Plugin Settings.

Fixed this by matching the email addresses.

Just downloaded the last version today – get nothing.
– Not keen on “hacks” – End up with an endless list of things to test at every update

Want the plugin to work ??

It works if I turn on the “Force to use” – that is not a good thing, as it forces ALL plugins to use this particular mailadresse, overriding plugin settings.
(I have the same adresse in the Divi form, as I have set in the WP Mail SMTP).

Any news on this – as it does not work.

Hi @grim1208, Glad to know you sorted it out and thanks for taking the time to let us know.

@jarlew – If forcing the from email solves the problem, it is most likely that the ‘From Email’ header sending the email isn’t matching the one set in WP Mail SMTP. Depending upon the mailer you’re using, this should match because the emails should be sent from the email account you’ve authenticated.

Thanks!