The product name disappeared from the order summary

  • Resolved seowebby

    (@seowebby)


    6 years, 5 months ago

    Hi,

    I’m having this issue: in the dashboard, if I select an order, I cannot see the name of the sold product anymore and, of course, it doesn’t appear also in the bill.
    This concerns all the orders made since the opening of the store.
    I don’t know exactly when this problem began.
    Before everything worked fine.

    Thank you

    Sergio

    • This topic was modified 6 years, 5 months ago by seowebby.

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi Sergio,

    I was unable to replicate this on my test site. Let’s ensure that nothing is conflicting with WooCommerce.

    First, you’ll want to change the theme on your site to Storefront, then test. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one to see where the issue is coming from. If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

    Best,

    Ross

    Thread Starter seowebby

    (@seowebby)

    Thank you very much.
    I’m going to try your suggestions and I’ll tell you what happens.

    Sergio

    Thread Starter seowebby

    (@seowebby)

    Meanwhile I noticed that the issue occurs if the order state is “completed”.
    Just now there’s an order “under processing” in which the product description is visible.

Viewing 3 replies - 1 through 3 (of 3 total)
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