Urgent – Videos not working in popup

  • Resolved Ana

    (@anurhngmailcom)


    6 years, 2 months ago

    Hi

    Thank you for making such a beautiful plugin as its rating is excellent as well.

    But here i am facing an issue with the video album(Silver screen – Album name) which is last n this page.

    Videos not playing on in popup. Could you please have a look and guide me? if i am not doing anything step wise. Only video images imported from video url.

    I am using latest version WordPress 4.9.8 and theme is twentyseventeen.

    regards
    Ana

    • This topic was modified 6 years, 2 months ago by Ana.
    • This topic was modified 6 years, 2 months ago by Ana.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    Are using the premium version?

    Thanks.

    Thread Starter Ana

    (@anurhngmailcom)

    No its free version

    Thread Starter Ana

    (@anurhngmailcom)

    Are you here? I am waiting for the solution.

    Thread Starter Ana

    (@anurhngmailcom)

    @wpdevart

    I am waiting for your solution. If i have given youtube video upload option then it must work.

    Please reply here.

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    Our developers said that it is premium version feature, we will ask our developers to check it, if they made some mistake in this case we will fix it and update our plugin.

    Thanks.

    Thread Starter Ana

    (@anurhngmailcom)

    But on your plugin page there not mentioned if it is in premium or free version.
    I understand many theme features are restricted in free version but video must not restricted if option is in backend.

    Whole my work spoiled if it is really in pro version. Check your plugin page and pro version list you will see there is not mentioned video feature.

    Thank you

    Plugin Author wpdevart

    (@wpdevart)

    Hi dear user.

    We updated our plugin and made some changes in this case.

    If you have done a lot of work and you think it will be waste of your time, then contact us at [email protected] and we will try to help in this case.

    Thanks.

    Thread Starter Ana

    (@anurhngmailcom)

    Dear friends, dont use this plugin if you think it will run videos as well in slider.

    In the description they dont even mentioned that video will play only in pro version.

    Not happy with your support.

    thank you

    Thread Starter Ana

    (@anurhngmailcom)

    Thank you so much for helping me.

    Have a good day ??

    God bless you

    I have the same problem .Can you provide the solution.

Viewing 10 replies - 1 through 10 (of 10 total)
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