Not Receiving Notifications About Sold Products

  • Resolved ibro87

    (@ibro87)


    6 years, 5 months ago

    Hi there,

    I stopped receiving notifications about sold products. I have already checked my PayPal account for IPN and it’s turned on. Furthermore, my customers are getting error message after purchase (see here https://i.imgur.com/qd3aNUk.png). Any help would be greatly appreciated. Many thanks!

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @ibro87,

    If the download links are failing, please, check the sales reports in the in the submenu option: “Sell Downloads > Sales Reports”, and let me know if the purchases were registered or not. If the purchases have not being registered, and the IPN is enabled in your PayPal, please let me know what is the status of payments in the IPN history (in PayPal).

    Best regards.

    Thread Starter ibro87

    (@ibro87)

    Hi,

    I just checked my “Sales Reports” and the purchase have not been registered. I just checked my PayPal account again and I can confirm that IPN is enabled, however my IPN history in PayPal seems empty. What should I do next? Thanks again for all the help!

    Plugin Author codepeople

    (@codepeople)

    Hello @ibro87,

    If the IPN history is empty, the IPN has not being configured correctly in PayPal, or the email address entered into the store’s settings is not corresponding to your PayPal account.

    Please, send me the public URL to the webpage of a product your customers have purchased.

    Best regards.

    Thread Starter ibro87

    (@ibro87)

    Everything worked fine in the past so I believe that the IPN is correctly configured.
    Here is the public URL to the webpage of a product. I set the price to $0.10 only for testing purpose if you want to try. Thanks again!

    https://appstoreoptimizationservices.com/?sd_product=hd-wallpapers

    Plugin Author codepeople

    (@codepeople)

    Hello @ibro87,

    The information submitted to PayPal is correct, please, create a ticket in my private website for checking the issue in detail:

    https://wordpress.dwbooster.com/support

    Best regards.

    Thread Starter ibro87

    (@ibro87)

    Hi,

    I am using free version of the plugin. What “Contact Type” should I choose on you website?
    P.S. I do not have any email that was used for payment. Thanks.

    Plugin Author codepeople

    (@codepeople)

    Hello @ibro87,

    Please, use the same contact form in the page I sent you.

    Best regards.

    Thread Starter ibro87

    (@ibro87)

    Hi,

    I am using the same contact form in the page you sent me. Please see here https://i.imgur.com/HqmrJWv.png and let me know which “Contact Type” should I choose in order to get in touch with you? Once again I am a free user of “Sell Downloads” plugin so I do not have any email I used for payment. Thank you.

    Plugin Author codepeople

    (@codepeople)

    Hello @ibro87,

    Tick the “pre-sales questions” choice, and as part of the message, please include too the URL to this forum thread.

    Best regards.

    Thread Starter ibro87

    (@ibro87)

    Done. Looking forward to your help! Thanks again.

    Plugin Author codepeople

    (@codepeople)

    Hello @ibro87,

    I’ve responded to your ticket from my private website.

    Best regards.

    Thread Starter ibro87

    (@ibro87)

    Just replied to your email. Looking forward to your help! Thanks again!

Viewing 12 replies - 1 through 12 (of 12 total)
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