Orde

  • Resolved shikha12

    (@shikha12)


    6 years, 1 month ago

    I am working on PayPal sandbox account.
    After making the payment it shows in backend product on hold but in frontend, it is showing the below cancelled status and redirecting to the cart page instead of order page

    ” Your order can no longer be cancelled. Please contact us if you need assistance. ”

    Site Link :- https://dvlp.smaakhasselt.be/

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    Hi there!

    After payment the order shouldn’t be On-hold, it should be Processing.

    If you edit the order, under Order Notes, what does it say there?

    Under WooCommerce > Settings > Payments > Paypal Standard, can you please enable logging. Then do a test order and under WooCommerce > Status > Logs, in the Paypal log for that day, what does the lo say for that order?

    Do you have the Paypal IPN or the PDT (Paypal Identity Token) option enabled? Can you try the PDT if the IPN is failing?

    There are more troubleshooting steps here:

    https://docs.woocommerce.com/document/paypal-standard/#section-21

    Let us know how you get on, thanks!

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @shikha12,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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