Not receiving email confirmation on some emails

  • Resolved carolvyn

    (@carolvyn)


    6 years, 5 months ago

    Hi,
    the subscribe confirmation e-mail works just fine when I test it with gmail for example but on outlook, we receive the new subscriber alert to the mail I put in \”Confirmation email From field\” (which is an outlook email address) but not the confirmation email. (I tested it with another outlook address. both are outlook email adress, do you see the problem ?)
    I don\’t see how to solve this problem, why do you think the confirmation email is sent to some adresses and not to some others?
    Thank you in advance

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  • Plugin Author grandwp

    (@grandwp)

    Dear @carolvyn,

    If you receive submissions to email generally, this means there is no issue with the plugin.
    You can check the outlook email settings. It is possible that it filters some emails. Check the spam folder as well.
    Hope this helps,
    If any help needed, let me know.

Viewing 1 replies (of 1 total)
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