Support not great

I’ve purchased the premium version of this plugin. Functionally, it’s pretty okay. I’d like other features, but it works fine.

Support leaves a lot to be desired. I’ve had two issues thus far. The first was asking about the how a function worked on their plugin. The answer I received was “Have you study that?”. To translate, this was essentially, “Go figure it out, dummy.” Fortunately, the function did what I hoped it would do, but it would have been a lot better if they could have directly answered a question about it.

The second issue is even more egregious (in my opinion). As I mentioned initially, I actually bought the premium version of the plugin. I like to support authors financially if I’m using their work.

As is best practice, I do all of my updates in a staging environment. Their updater won’t work in that environment because of their overly tight licensing restrictions. When I brought this to their attention, the answer was to buy a license for the staging environment.

This is mind-bogglingly unreasonable.

This isn’t some unique situation. This is the recommended way to run one’s site, and they can’t figure out how to make it work.

I understand that authors need to be paid for their efforts. I’m not one of these delusional people who think everything should be free.

But their solution is completely unreasonable. Figure out a way for people to be able to update the plugin on a staging site without asking them to purchase two licenses for one website.

Have these people ever been a customer before? In what world is that equitable?

• This topic was modified 6 years, 5 months ago by donaldjlove.