Likes are not synced in a feed

  • Resolved rokkupi

    (@rokkupi)


    6 years, 4 months ago

    Hi,

    Is there a particular reason why Facebook likes are not synced?
    There is a checkbox in the feed settings, but there is no data for likes in DB table.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Please note that most probably the connection to the database is not working properly. Could you please try to create the new feed so that the new request is sent to the database?

    Thanks. Have a nice day.

    Thread Starter rokkupi

    (@rokkupi)

    Hi,

    We have tried your plugin on two different accounts, and in both cases FB likes are not syncing. Where in the database should be FB likes placed?

    In our database table wd_fb_data there are only these columns regarding FB activity:
    24 reactions
    25 comments
    26 shares

    Thanks.
    Best,
    Rok

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    We are sorry for inconvenience. Could you please share with us the URL of the page? We will take a look at the issue and will provide the feedback.

    Thanks. Have a nice day.

    Thread Starter rokkupi

    (@rokkupi)

    Hi,

    We can give you the url for dev site, but you wont be able to see why the FB likes are not synced. If it helps we can add a user to our dev site if you provide us an email for the user.

    https://dev.bohinj-info.com/

    Thanks,
    Best regards

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Please contact our support team using the following email address: [email protected]

    Thanks. Have a nice day.

Viewing 5 replies - 1 through 5 (of 5 total)
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