500-internal server error

  • Resolved luckerko973

    (@luckerko973)


    6 years, 4 months ago

    Hello,
    I have an problem with duplicator plugin. I try to manage web migration from one hosting to another. So duplicator is the best choice. I am a newbie with this plugin so I firstly tried to find similar topic with this problem here, to avoid creating new topic, but circumstances caused I am here ??.
    What I managed to change;
    Updating all plugins
    Updating WordPress to newest version
    Setting PHP to 7.2(this much does hosting allow me to set)
    Setring PHP memory to 256M…
    Well the problem still occurs.

    Can you help me please? ??

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @luckerko973,

    Thanks for the feedback. Are you having issues during the build process or the install process?

    Thanks

    Thread Starter luckerko973

    (@luckerko973)

    Hi, the issue occurs in building proces. Right after I finish “1.SETUP” and tried to move next to “2.SCAN”

    If you would like to attach the build log (see Tools > Logs) to our ticket system I can have a closer look at the file.

    https://snapcreek.com/ticket

    Just mention this thread.

    Thxs~

    Thread Starter luckerko973

    (@luckerko973)

    Hi, in the lock part of plugin:

    “Log file not found or unreadable.
    Try to create a package, since no log files were found in the snapshots directory with the extension *.log.

    Reasons for log file not showing:
    – The web server does not support returning .log file extentions.
    – The snapshots directory does not have the correct permissions to write files. Try setting the permissions to 755.
    – The process that PHP runs under does not have enough permissions to create files. Please contact your hosting provider for more details. ”

    What now?

    I see… You might start off with this FAQ item:

    ? ? – Why does the scan take a long time or just simply fail?
    ? ? – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-018-q

    If that still doesn’t help you might contact your host to see if they have any PHP or web server logs that give us any clues.

Viewing 5 replies - 1 through 5 (of 5 total)
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