Close button image not displaying

Dear @rakeshraja,

Could you, please, share the image you are trying to use for your close button so we can check it on our side?
Also, please, share a URL with the popup (with that custom close button) so we can see the issue live.

I already shared the link here its again

https://www.kraftkern.ch/

Image I want to use is
https://www.kraftkern.ch/wp-content/uploads/2018/10/closebut.png

Dear @rakeshraja,

We checked this issue on our side and couldn’t reproduce it: https://ibb.co/cAHSkq
Could you, please, make a screenshot of your Console so we can see maybe something’s affecting our plugin’s work on your site?

Dear @sygnoossupport

Still not working for me

https://bit.ly/2COG66l
https://bit.ly/2CQf7aa
https://bit.ly/2CN2FYN

Dear @rakeshraja,

We need the Console log, these are incorrect screens.
Or you can contact us so we can check your issue privately: [email protected]

I am reporting this exact same error on my site. The reference to the button src=”data:image/png;base64,” is not an address to an image. If, using the browser Inspector feature, I replace this location with the URL of the image I selected, it will become visible. Can someone help right this error? The Popup Builder is not pointing to the location where the image is. Possibly HTTPS security is an issue with this error? Can you please help? Thanks!

• This reply was modified 5 years, 11 months ago by tstedman.
• This reply was modified 5 years, 11 months ago by tstedman.