Checkout error preventing customers from completing their purchase

  • Resolved carriemcq

    (@carriemcq)


    6 years, 1 month ago

    Hi,

    I just updated to the latest version of WooCommerce (3.5.0), on WordPress 4.9.8 and the checkout has stopped functioning.

    Customers can add an item to their basket and fill in their details on the checkout page, but, when they scroll to the bottom of the checkout page to enter payment information, the order has failed to load correctly.

    Then, when the user tries to go back to the shopping cart to review items added, it’s empty.

    When logged in as an admin an error message that reads “Sorry, your session has expired” appears and again, nothing has been added to the cart.

    I’ve already checked for plugin conflicts and the theme I’m using, but it appears to be an issue with the latest version of WooCommerce.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Miguel Angel

    (@miguelangel5000)

    Hi friend i have exactly the same problem the better is not change to new version for now, while someone put the solution. I have been searching but there’s not nothing, i had to use the plugin wp roolbak becouse the last version hass many problems

    Thread Starter carriemcq

    (@carriemcq)

    Thanks @miguelange5000! I just rolled back to the previous version and checkout is working again.

    Miguel Angel

    (@miguelangel5000)

    with pleasure, in what can help you

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    There is a 403 error on your site checkout trying to load the Stripe plugin scripts: https://cld.wthms.co/0fRxbY

    You would likely want to speak to your host about why that is happening, as it’s likely a security policy gone awry.

    Hopefully that helps! Have a great one!

    Hi,
    Lots of new bugs, with stock managment disabled I get out of stock message, when enabled I cannot complete order. Also when I add items to cart and then view cart items sometimes disappear, reverting back for now…

    Thanks for the above advice ??

Viewing 5 replies - 1 through 5 (of 5 total)
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