Please provide better support

  • Resolved techpadllc

    (@techpadllc)


    6 years, 4 months ago

    I’ve implemented Woocommerce services successfully before but now I’m running into problems on a new site I’m building. The problem I’m having with support is that it takes too long to get issues resolved. I can start a ticket with WooCommerce but I won’t hear back for 12+ hours and then its one stupid question that does nothing and you don’t get another reply until the next day. Who can do business like this?

    I appreciate you wanted to monetize WooCommerce but I would appreciate some kind of dedicated or priority support channel, even if it costs some money. If this were BigCommerce or Shopify I would have received help by now.

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  • Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    Hey @techpadllc – thanks for this feedback. We do have live chat open during most hours of the day, so opening a new interaction with us would result in speaking with a live Happiness Engineer.

    That said, I understand it’s frustrating having to wait for a while to get support. We are constantly working at improving our services, and exploring the option of paid support.

    We hope that your future experiences with us are a lot better. I’ll be communicating this feedback internally as well.

Viewing 1 replies (of 1 total)
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