• Resolved mikeh

    (@mikehaberle)


    I’m not a person who typically leaves negative reviews, but the latest update is leaving a very bad taste in my mouth.

    No longer can you use the “Restore” feature in the “Backups” area:

    Restore” functionality has been moved to a paid extension

    As a fellow developer, I get it: they need to make money from their plugin, which is perfectly fine. What’s not fine is the way in which this is occurring — the sabotaging of a basic feature.

    Backups should be deleted and stored off the server

    There are reasons why someone may choose to keep backups on their server and even restore from them, even if for simple redundancy in having it there + somewhere else, and convenience.

    You know what this also prevents? Using FTP to directly upload your All-In-One backups rather than through your browser, which I’ve needed to do on many different hosts when the plugin fails for whatever reason during the upload process.

    Mind you, I’ve purchased their multisite extension, as well as their unlimited upload extension in the past, so I’m not adverse towards paying for a good product. What I am adverse to, however, is this line on their website for the “Unlimited” extension:

    Use on any number of websites that you own

    As freelancers know, you don’t “own” a client’s websites even if you built it and manage it. What this line says is that you have to buy it at least twice: once for you, and once for any client you wish to use it for. This gets expensive fast if you’re lucky enough to have multiple clients. A much more acceptable pricing structure would be something in the same vein as Advanced Custom Fields.

    Additionally, the two licenses that I mentioned earlier? They don’t even work with the newest version of All In One WP Migration.

    Very disappointing.

    On a side note, they offer a monthly or yearly price option too. However, you wouldn’t know it though unless you contacted them directly, as it’s not on their website. This entails paying $30 a month OR $319 a year.

    Let me be clear about this: this was a good plugin. Heck, it probably still is for a lot of people. Unfortunately, that circle of people is way more narrow than it was before.

    Please change your pricing structure to be something more reasonable.

    • This topic was modified 6 years, 3 months ago by mikeh.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Yani

    (@yaniiliev)

    For premium plugin support reach over to our support team: https://servmask.com/contact-support we cannot provide you support for these products here. You probably did not upgrade the extensions.

    Thread Starter mikeh

    (@mikehaberle)

    Yani,

    It’s pretty clear that those 2 extensions are not what is causing me to write this post (hence them being mentioned as an afterthought), though, if you wanted to know, the update function has not worked on the 2 extensions for awhile.

    Again, the point of the post is the recent plugin update and the pricing model.

    Generally speaking, you can make a site-wide backup for free at most hosting companies via Plesk or WHM/cPanel. You can automate these backups as well and have them apply to all websites on said server if you wish. Providers that don’t offer it for free generally have a small, nominal fee and back up redundantly.

    The primary benefit to All In One WP Migration is that it edits the paths & URLs (serialized and non-serialized) so that they correspond with the environment you import to. In other words, if you move a staging website to production, it makes the process a bit more quick. This can be done with other plugins as well, or without them by using FTP (manually or via deployments) + MySQL Dump + the Search Replace DB script (for updating the aforementioned serialized/non-serialized data). However, it’s nice to save a few minutes by automating the task a tad bit more.

    Instead of offering the plugin as a service for those who have many clients, please consider a fixed pricing model as seen with WP Migrate Pro, which it looks like I’ll be switching to unless I end up developing my own plugin.

    Lastly, I’m not trying to cause you issues. Simply put, it’s hard to justify paying for a $30/month subscription for automating a task of this nature and you’d likely see more buy-in with a fixed price model.

    • This reply was modified 6 years, 3 months ago by mikeh.
    • This reply was modified 6 years, 3 months ago by mikeh.
    • This reply was modified 6 years, 3 months ago by mikeh.
    Plugin Author Yani

    (@yaniiliev)

    “Price is what you pay. Value is what you get.” – Warren Buffet

    The product frees your time. Instead of migrating/backing up your sites manually, you get to do it with a click of a button. You will likely get 10 hours every month to do something else.

    Your time costs money. If you bill $10/hour, then you just saved yourself from paying $100.

    You offer your customers the service of migrating/backing up their sites. This has increased the value of your service.

    Most plugins charge a subscription per site. We do not. There is 1 time fee and a subscription for business use but it is not limited to a number of sites.
    You said that you want to use the plugin with your clients – I think you will end up paying more money elsewhere – look up the numbers again.

    We sponsor WordCamp events and WordPress meetups in Europe and Asia. You can feel good that your money are also used to benefit the WordPress community.

    Our support team answers every ticket on these forums. You have already spoken to our team here. You will be well supported shall you need assistance.

    The plugin is translated in 36 languages. If your mother language is other than English, we have you covered.

    There is one good book that I can recommend to explain what is involved in estimating the cost of a product and then positioning the product on the market – The Personal MBA by Josh Kaufman

    I think you will get more value by talking to our team via https://servmask.com/contact-support I know you will get at least those failing updates resolved.

    Thread Starter mikeh

    (@mikehaberle)

    Yani,

    I appreciate that you actually took the time to respond to me, unlike before.

    You offer your customers the service of migrating/backing up their sites. This has increased the value of your service.

    With all due respect, legitimate backups are better served through hosting providers rather than a WordPress plugin. As previously stated, these can be automated, are often hosted redundantly, and include important environment-specific settings or files that would otherwise not be backed up by a plugin. Furthermore, it’s not good to rely on backups being done manually. That leads to a total reliance on individuals to make those backups and introduces room for error that could result in not having a backup that’s new enough at a time of crisis.

    As for migrating client websites, it is vastly more common that a client has one website for migration rather than many, which brings up the point I alluded to previously: that the pricing is not friendly to those with many clients.

    Below is a comparison of someone who has 1 client that has 20 websites, compared to someone with 20 clients that each have 1 website. Note that 1 extra license is added here because the developer also requires their own.

    1 Client – 20 Websites – 2 licenses required = $138
    20 Clients – 20 Websites – 21 licenses required = $1,449

    That’s a big disparity in price given the fact that, in the end, both equate to 20 websites.

    In comparison, WP Migrate DB Pro costs $199 for 30 production sites (staging is free) and $599 for unlimited. Their reasoning on the price is similar to yours, but the price model is much different:

    SEEM A LITTLE PRICEY?
    Some quick math… let’s say you charge $50 per hour. WP Migrate DB Pro only needs to save you 5 hours and a Developer license has paid for itself!

    By the numbers: if someone has many clients, then WP Migrate DB Pro makes sense. If someone has only a few clients, but those clients have many websites, All In One WP Migration makes sense.

    We’re clearly at an impasse here, and when it comes down to it, who am I to tell you how to price your product?

    In any case, I’ll let this thread die now. For what it’s worth, I enjoyed your product for years, and the multisite extension was absolutely fantastic (I don’t need that extension anymore, which is why it wasn’t a big deal that it had stopped working on the WP Instance I referred to). It’s a shame it had to end this way. Good luck with things.

    Plugin Author Yani

    (@yaniiliev)

    1 Client – 20 Websites – 2 licenses required = $138
    20 Clients – 20 Websites – 21 licenses required = $1,449

    This tells me that you did not understand the pricing model or that it was not explained to you well.
    All you need to get is 1 license + 29/month subscription.

    In the end, find something that works for you and support the vendor. You used the plugin for many years and then found something that suits you better, perfect, but switching reviews does not make sense to me.

Viewing 5 replies - 1 through 5 (of 5 total)
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