Can no longer access my admin in WP network because wordpress.com took over

  • Resolved ChristineB

    (@christineb)


    6 years, 3 months ago

    I have a couple of wordpress.com blogs and WP constantly wants me to manage my www.ads-software.com sites from wordpress.com.

    STUPIDLY I did something at WP.com several months ago (I have no idea what I did) and now the wp.com bar shows up INSTEAD of my wp.org admin. I’d post the screenshot if I could figure out how to post it here.

    I can only access the main blog at my wp.org site, can NOT install plugins or do any network admin. It does show my main site when I click on “my sites”, but when I go to upload a plugin, it wants me to install to one of the wp.com sites.

    Truly unbelievable how this could happen and I just need to get rid of wp.com.

    Greatly appreciate any pointers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    What is the URL of the site with the problem? We should be able to see what’s going wrong from that and point you in the right direction.

    Most likely it’s something as simple as switching off a particular setting in the Jetpack plugin. ??

    Thread Starter ChristineB

    (@christineb)

    James, here is the site:
    https://highdesertdirt.com/

    And I ran across Jetpack in my searches too, but haven’t figured it out yet.

    Thanks for your help!

    Moderator James Huff

    (@macmanx)

    The site is definitely running the Jetpack plugin, so it sounds like what you’re describing is the WordPress.com Toolbar: https://jetpack.com/support/masterbar/

    To disable that, go to Jetpack > Settings in your site’s Dashboard and switch off “Enable the WordPress.com toolbar.”

    If you can’t do that, contact Jetpack Support at https://jetpack.com/contact-support/?rel=support

    Thread Starter ChristineB

    (@christineb)

    Thank you so much, James!

    First I deactivated Jetpack (once I figured out how to get into network admin), but it did not go away no matter what I did.

    So finally I found the settings for the toolbar, it’s so easy when you know how.

    Wish you had a tip jar here, I’m so busy and you really helped me out!

    Christine

    • This reply was modified 6 years, 2 months ago by ChristineB.
Viewing 4 replies - 1 through 4 (of 4 total)
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