Publicize Error code: -32300

  • Resolved JohnHeatz

    (@johnheatz)


    6 years, 2 months ago

    Today we started getting the notice about our connection to Facebook needing to be refreshed. When I go to the publicize options and try to refresh, I just get this error code -32300 and I’m unable to refresh the connection which isn’t working anymore. I tried adding a new connection and I get the exact same error.

    I’d appreciate any help with this situation.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Fotis

    (@fstat)

    Hi there,

    Can you please follow these instructions to properly re-connect to Facebook:

    https://en.support.wordpress.com/publicize/#reconnecting-services

    Pay special attention to the 3rd and 4th step.

    If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!

    Thread Starter JohnHeatz

    (@johnheatz)

    Hi Fotis,

    I’ve tried this and when trying to Connect the Facebook Page, I am still getting the same error message:

    “Something which should never happen, happened. Sorry about that. If you try again, maybe it will work.

    Error code: -32300”

    Plugin Support Fotis

    (@fstat)

    Hi there!

    I ran your site through the Jetpack debugger and found out that your xmlrpc.php file is being blocked from your server side. The error reads:

    Communication error

    This may be the cause of your Facebook connection problem.

    I suggest getting in touch with your hosting provider and report the error, as they should be able to sort that our for you.

    Let me know how it goes and if you need further help from our end!

Viewing 3 replies - 1 through 3 (of 3 total)
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