Great support

Dear @antoniobenard,

Thank you for your feedback!
There’s a misunderstanding in this case, as we do not require payment for the extracting option.
If you had checked our documentation, you would have seen that this is a free option: https://backup-guard.com/products/backup-wordpress/doc/extract-sgbp

We are sorry for your frustration and ready to assist you in any possible means regarding our plugin usage.

We hope you can reconsider your negative review as this was a mistake.