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  • Resolved Anonymous User 16052280

    (@anonymized-16052280)


    6 years, 3 months ago

    Hi guys,

    I searched the User Guide & Customization documentation on your website and also the support topics here on www.ads-software.com but failed to find anything related to avatars. So I am creating this topic.

    I have my avatars deactivated in WordPress (Settings – Display), I don’t find them very professional looking. So I am stuck with this big white space where the avatars where placed before. On mobile it’s looking really bad taking a third of the tickets width.

    I tried eliminating the td holding the avatar but doing that the ticket text goes completely crazy:

    .wpas-ticket-replies>tbody>tr>td:first-child {
    display: none;
}

    Can you provide a correct solution for eliminating avatars (and their space) from the tickets?

    Thank you,
    Andrei

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author melliesou

    (@melliesou)

    Hi Andrei,

    There are a couple places that avatars can show up in the ticket system (depending on which add-ons are enabled). Based on your code snippet from above, I assume that you are referring to only the ticket reply thread.

    On first glance removing the avatar’s table cell will cause a problem with the table layout, and you may have better luck in shrinking the td width or removing the image itself.

    However, you may be interested in working with filter hooks if you are familiar with customization. References here: https://getawesomesupport.com/major-core-update-4-0-0/ (Search the page for “wpas_fe_template_detail_reply_author_avatar”)

    Hope that helps point you in the right direction! Let me know if you have any other questions.

    Thread Starter Anonymous User 16052280

    (@anonymized-16052280)

    Hi guys,

    Tried all day with your suggestions above but I couldn’t get any of them working. Still thank you for your support.

    Maybe in a future release you could introduce this option. Since removing the avatars is a core WordPress option (Settings – Display) it makes sense that Awesome Support follow up on that.

    Thank you,
    Andrei

    Plugin Author melliesou

    (@melliesou)

    Thanks for your feedback Andrei. Adding the option to hide avatars would make for a convenient way to solve this issue. The alternative you are faced with is some coding/customization to remove/obscure the HTML element that takes up the space without affecting the layout.

    I’ll note your request for hiding the avatar in our product roadmap for the future, and will mark this thread as answered. Should you have some follow ups, or would like to explore your customization attempts (perhaps in a separate thread to keep it lean) we could review.

Viewing 3 replies - 1 through 3 (of 3 total)
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