500 error after switching servers

  • I’ve recently received files for this site from a 3rd party as the client is wanting to shift to a new hosting company. They sent me all the website files and a copy of the databases.

    I normally use the Duplicator plugin but this hasn’t been an option this time round. I’ve uploaded the website files, imported the database and edited the wp-config file, but it’s throwing up the 500 error.

    I’m thinking with the domain name being the same that there’s some info in the database that isn’t matching with the new server. Would it be the folder addresses? It seems to have been in a “public_html” folder before but now it’s in the root folder for the site now. So would I have to open the sql file and change some values to match this? And is this something that’s safe to do?

    That’s all I can think of so any help would be appreciated.

    The page I need help with: [log in to see the link]

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.www.ads-software.com/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter sideswipev2

    (@sideswipev2)

    Ahhhh hero. Didn’t think of that. The error log on the server doesn’t seem to be enabled but the wp_debug seems to have worked.

    Seems 2 plugins for gallery and navigation were the issue. Disabling the gallery let the page load up until the navigation would’ve been loading. Disabling the rest has loaded the site. I’ll just take some time now to see about getting round these plugin errors.

    Thanks for the swift assistance! Legend!

Viewing 2 replies - 1 through 2 (of 2 total)
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