Didn’t receive the product

  • Resolved cztxjv

    (@cztxjv)


    6 years, 2 months ago

    i attempted to submit an order with you guys, and it was declined on your end but with my bank it was declined for fraud. I verified the order with them so it can be processed however the charge from you guys are still on my account. I do not see the product in your portal and didn’t get an email but was still charged.

    Can you please check this?

    • This topic was modified 6 years, 2 months ago by cztxjv.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author melliesou

    (@melliesou)

    Hi @cztxjv,

    Thanks for your message. We are working on this for you and will update you as soon as we can. When the bank declines a purchase for fraud, there are extra steps and time required on our billing system to make sure that your get your product.

    Thanks for your patience and we will provide you an update very soon.

    Thread Starter cztxjv

    (@cztxjv)

    How can I email you guys about this to ensure you have the right account?

    Plugin Author melliesou

    (@melliesou)

    Hi @cztxjv,

    We watch the transactions closely as we look at all the transactions that are stopped/blocked, and we will reach out to your email address (if we have not sent you an email already). If for some reason you didn’t get an email (lost in a spam folder, or some other reason), then please send in an email note to contact at getawesomesupport.com or use this contact form: https://getawesomesupport.com/contact/

    I hope this gets resolved for you quickly.

    Plugin Author melliesou

    (@melliesou)

    Hello @cztxjv,

    I’ll mark this ticket as resolved since we have successfully processed some recent “bank-stuck” transactions. If yours was not included and you are still unable to purchase, please let us know by sending us a message on out contact form mentioned above.

    Thanks for your interest in Awesome Support!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Didn’t receive the product’ is closed to new replies.