Where do I access invalid XML in a feed in order to fix it?

  • Resolved Maggie96

    (@maggie96)


    6 years, 2 months ago

    Hi,

    I’m still researching our “Can’t Parse Feed Error” from iTunes Connect and found that the one podcast iTunes did approve is now showing this error message:

    “Can’t Parse your feed. Invalid XML: Error on line 7: The element type “META” must be terminated by the matching end-tag “</META>”.

    I did not manually create the feed – each feed was set up inside PowerPress – I am trying to understand how to find line 7 and where I would insert the closing </META> tag for the feed from inside the PowerPress plugin.

    Could you let me know where I can access/adjust/save the code for the feed?

    I’m inside the plugin but don’t see any code anywhere.

    Thank you ~

    Meagan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shawn

    (@shawnogordo)

    You can’t manually edit the text in a feed generated by WordPress. Please post a link to the URL of the feed you need help with so we can take a closer look.

    Thread Starter Maggie96

    (@maggie96)

    Hi Shawn,

    Here’s the feed I am getting the XML error message on:

    https://www.inspirednewsradio.com/category/mind-your-own-business/feed/podcast/

    “Can’t Parse your feed. Invalid XML: Error on line 7: The element type “META” must be terminated by the matching end-tag “</META>”.

    I am new to working with podcasts and feeds and just do not know how to fix the “Error on Line 7” message because I don’t know where to find the code to add the closing META tag that seems to be missing.

    I would attach a screenshot of what I am seeing but there doesn’t seem to be a way to do that in this forum.

    Thanks for getting back to me, I’m just trying to find a way to solve the problem.

    M

    Thread Starter Maggie96

    (@maggie96)

    Hi Shawn – I sent a message to iTunes Support and one of their techs came back with this response:

    “The problem isn’t in the feed. Although I was able to download your feed and look at it, attempting to validate it in Feedvalidator produced the following code instead of the feed:

    <html>
    <head>
    <META NAME=”robots” CONTENT=”noindex,nofollow”>
    <script src=”/_Incapsula_Resource?SWJIYLWA=5074a744e2e3d891814e9a2dace20bd4,719d34d31c8e3a6e6fffd425f7e032f3″>
    </script>
    <body>
    </body></html>

    This means that something in the way your server is set up is blocking access to the feed for some clients including, it would appear, the iTunes application and certainly Podcasts Connect. You need to take this up with the people running your server.”

    I’ll give our Hosting provider a call – but I was curious – I am not a Server expert so I was just wondering if you’ve seen this before and do you understand what it actually means?

    Thanks!

    Plugin Support Shawn

    (@shawnogordo)

    Blubrry’s lead developer looked at your feed and had this to say: “They are using Encapsula service. Unfortunately it, like CloudFlare, does things to optimize web pages which make podcast feeds invalid (do not support HEAD requests, byte range requests, block Apple servers because to web they use an unknown user agent, etc..). They will need to either stop using Encapsula service or use our Podcas tMirror service to host their feed to get around Encapsula’s inherit problems.”

    Thread Starter Maggie96

    (@maggie96)

    Hi Shawn,

    Thank you for the information – Bluehost sent us back an email insisting it was the powerpress plugin that was causing the problem. I’ll go back to them and try to find out more about Encapsula.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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