Install Error

Use FTP to delete the directory
wp-content/plugins/systasis-gf-infusionsoft-feed

I do not have any more information on the source of that bug. I would have to reproduce it locally.

What version of PHP are you using?

• This reply was modified 6 years, 2 months ago by Systasis Computer Systems.

Thanks! Was able to get that remedied with help from the hosting company. They just disabled the plugin from their end. I was able to delete the plugin via FTP.

I’d like to get this installed for my client so I can take advantage of the integration between Gravity Forms and Infusionsoft. Any ideas on how I can avoid the error?

Also, I’m looking for documentation on how to set up the API Goals for conditional tagging, but I saw that your website was down for maintenance. Would love to know how to set that up if possible!

• This reply was modified 6 years, 2 months ago by mattdguevara.

Yes, they probably just deleted the directory. I’m glad to see the site is back on the air. That’s priority #1

As to why it’s not working: It looks environment specific. I will have to investigate and issue an update over the next few days.

I’m sorry that the plugin isn’t working for you out-of-the-box. It just cannot be installed on that site.

[EDITED TO ADD] The systasis.co site has been under attack, so it’s in maintenance mode. I will reset that in a few days.

Thanks for the very quick response. I look forward to the update and what you discover.

Would you mind going to Gravity Forms settings and sending its system log to me via email?

Thanks!

Hi Matt:

I think your server’s PHP version is too old. From the log you sent:

### PHP ###

Version: 5.4.45 ? Recommended: PHP 7.1 or higher.

You’ll have to contact your hosting company to upgrade PHP; it’s below the minimum supported version for this plugin. WordPress should’ve refused to install the plugin based on the minimum version specified in the plugin’s readme.txt file:

Requires PHP: 5.6
I’ll have to investigate that issue.