• To start with, I say “possibly” because it may have started with issues between the last updated I posted and when I updated to 5.0.2 but I only noticed it after the WP update.

    My last update was to a widget around November 13th. Sometime around December 27th or so, I logged in to post an update and saw that there was a WordPress update so I ran the update. I did have an Updraft Plus run as scheduled on December 14th (as scheduled, every two weeks) but there haven’t been any since, so this seems to fit with the whole site breaking with the 5.0.2 update.

    I tried to update extensions after the 5.0.2 update but they were timing out. I attributed it to the poor WiFi I was on, but they did eventually update.

    After that though, I wasn’t able to post any updates (widgets or posts).

    I receive the following errors usually, when I click on anything in the Dashboard:
    Error establishing a database connection
    This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at foreverdarknessca.fatcowmysql.com. This could mean your host’s database server is down.

    I’ve reviewed and confirmed my database information and it’s fine. I’ve also contacted my host and they say that the database is fine (although they did try to tell me that I was going over the 75,000 queries per hour that was allowed, but that was incorrect). If I reload, I sometimes get the same error, sometimes I finally get the page I was trying to get. The main site will also go down.

    No attempts to post/update will go through. It will either attempt to save and look like it’s saving, but when I update the site, the save didn’t go through.

    The database doesn’t seem to be the issue, I’m manually updating it with queries in a query window without issue to test it… it’s updating quickly and fast and not timing out.

    When I tried speaking with tech support at my host, they finally said that there was an known issue with WordPress 5.0.2 and I should downgrade my version of WordPress. I backed up my site and used the downgrade extension to rollback to 4.9.8 which was the last version I was running. I’m still getting the above error (Error connecting to the database).

    I’ve shut off all extensions and it still throws the error.

    I’ve attempted to roll back to my backups in Updraft Plus, but these are throwing errors due to being unable to maintain any consistent connection (from what I can tell, there’s just a bad connection in general, not just to the database).

    When I try to restore from Updraft Plus, I receive the following errors:
    updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)

    or:
    updraft_send_command: error: error ()

    Google seems to indicate that the first one is a timeout error.

    My host isn’t being much help so I’m suspecting that this is mostly a WordPress issue at this point. Any ideas on what I should do next? My extensions are all disabled right now (other then Updraft as I was trying to reload it, but I was still getting the issue with it disabled), I’m rolled back to 4.9.8 (although it auto-updated to 4.9.9), and everything is still not working. I’m tempted to reinstall the software from scratch, but I’m not sure how to re-install my custom layout from the backups that I have or if that’ll just reintroduce the issue or if I should manually paste everything back in once I reinstall WordPress? Unless someone has a fix recommendation?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    Error establishing a database connection

    That’s not a WordPress issue. None of the database code changed between 4.9 and 5.0. If it can’t connect to the database, then the credentials are wrong, or something is wrong with the database, or something is wrong with the connection between your site and the database server.

    No amount of fiddling with WordPress is going to fix it. It’s not a WordPress issue. It’s certainly not a “known” WordPress issue.

    Thread Starter fordarkness

    (@fordarkness)

    Then do you have any suggestions on how I can debug this since all that WordPress is telling me is to:
    * check my username and password (it’s correct in the wp-config.php)
    * check my database hostname (correct in the wp-config.php)
    * make sure the database is running (it is running and I can update it manually in the console)

    Aside from wiping everything and trying to rebuild from backups, I have no idea how to try to debug this since I have no error codes outside of the above, and an internal server error (500) on the browser console. If I can at least point to something, then I’ll know who to contact if I can’t fix it.

    If it’s a hack, restoring from backup might be a good idea. If it’s a server problem, restoring from backup wouldn’t hurt anything.
    At least if you restore a backup, you start with a known working site. Then any problems are logically the server’s.

    Thread Starter fordarkness

    (@fordarkness)

    Except it won’t restore from the last Updraft backup since the WordPress site won’t connect. I’ve been trying all day and it refuses the connection.

    At best, I would need to wipe the entire site and rebuild it and hope I can restore from backup that way.

    Moderator Samuel Wood (Otto)

    (@otto42)

    www.ads-software.com Admin

    A 500 error should put more information in your server error log file. Check that.

    1) install the plugin to block auto updates.
    2) Can you log into your cPanel and rebuild your databases?
    3) Your host should be able to roll back the site to a particular date
    4) Updraft is sketchy on a good day – spend $3.50/mo for JetPack that comes with vaultpress – surprisingly good support

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘WordPress site dead after 5.0.2 install (possibly?)’ is closed to new replies.