• Resolved cmckenney

    (@cmckenney)


    Like many of your other users, I’m unable to edit the placeholders in my emails. I do not receive an error message, the edits simply do not save.

    PS – Yes, I’m using the most up to date version.

    The page I need help with: [log in to see the link]

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  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @cmckenney,

    We’ve transferred email templates from the WP options to the template files because the size of the templates can be quite large.

    When you edit email template using wp-admin screen UM->Settings->Email it is saved in the new folder in your theme/child-theme (e.g. “wp-content/themes/twentyseventeen/ultimate-member/templates/email/welcome_email.php”)
    This means that all templates are stored in one place and files can be easily edited, however, it is essential to use a child theme because the parent’s theme update will overwrite and delete your custom email templates (if they are stored in your parent theme).
    Please also never edit template files inside a “wp-content/plugins/ultimate-member/templates/email/” you will lose your customizations on Ultimate member updates.

    Regards.

Viewing 1 replies (of 1 total)
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