Bug Found

Hi there,

[redacted]

[ Signature deleted ]

• This reply was modified 6 years, 1 month ago by TrackingMore.
• This reply was modified 6 years, 1 month ago by Steven Stern (sterndata).
• This reply was modified 6 years, 1 month ago by Jan Dembowski.

@trackingmore

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

This bug is not resolved.

Hi there,

Thanks for contacting [ us ]. We’ve tested from our side and we didn’t find the issue that you mentioned on our end. In that case, it could be something specific on your site which causes this issue. If your can
#1 Provide a link to the https://pastebin.com/ log of your web server error log.
#2 Create and post a link to your phpinfo(); output.
#3 Install the Health Check plugin and get the data that way.
#4 Tell us how you reproduce the problem step by step
will be helpful for us to check detailedly for you if you hope so.

[ Signature deleted ]

• This reply was modified 6 years, 1 month ago by Jan Dembowski.
• This reply was modified 6 years, 1 month ago by Jan Dembowski.
• This reply was modified 6 years, 1 month ago by Jan Dembowski.

@trackingmore Thanks for the great support but please lose the signature. That’s prohibited in these forums as it’s been horribly abused in the past by others.

Best regards,
Trackingmore Support Team

Yes, bad people ruin it for others. No, I am not kidding. Please refrain from that.

https://www.ads-software.com/support/guidelines/#avoid-signatures