Shipping cost not calculated

  • Resolved Simone

    (@checkm)


    5 years, 10 months ago

    I’m working on a test site. I’ve recently installed Aurum theme and set up for Bookstore default customization. Suddenly woocomerce stopped to calculate shipping prices. Whatever shipping address I type, it always says that it couldn’t find any shipping option for that address.

    Please note that “Weight based shipping” worked well on my previous theme (Savona).

    I’ve aldready asked that to the Aurum theme’s developers, but they told me it’s not the theme’s fault: “Sorry but our theme doesn’t handle shipping areas, we just style the WooCommerce plugin to feet our theme style and also extend some functionalities that WooCommerce doesn’t offer”.

    When I take a look at Woocommerce Status, I get this series of database errors: screenshot (The table doesn’t exist!). Is it because of this?

    How can I fix that?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Dan

    (@dangoodman)

    Hello Simone,

    It looks like it as a theme issue since shipping worked well with an other theme. You can double check it: switch temporarily to the default Storefront theme and make sure it works. If it does, your current issue is definitely related to your current theme. I’d suggest you to contact theme author again and make sure to mention it worked with the default theme.

    You can also check whether the issue persists with some default shipping method, like Flat Rate.

    Non-existent tables is a weird thing. Not sure how WooCommerce works at all without those tables. It looks like a false positive. I have found a github thread with a similar issue.

    Thread Starter Simone

    (@checkm)

    I’ve tried restoring Storefront theme and it didn’t work. I’ve also deactivated Weight Based Shipping and set up a basic flat rate for every shipping zone and it still doesn’t work. The debugging mode shows the message

    Customer matched zone “Italia”

    but it doesn’t calculate the shipping total.

    • This reply was modified 5 years, 10 months ago by Simone.
    Plugin Author Dan

    (@dangoodman)

    Then, it might be a misconfiguration issue. To check please gather the following details.

    Thread Starter Simone

    (@checkm)

    It was a misconfiguration problem: woocommerce was reading my products weight in kilograms, but in my last csv upload products weight was expressed in grams. So the plugin had to calculate the shipping cost for a weight I didn’t set up it for: a book of 500kg instead of 0.500kg!

    • This reply was modified 5 years, 10 months ago by Simone.
    Plugin Author Dan

    (@dangoodman)

    Ok, weight unit mismatch is a common issue. Thank you for the update.

Viewing 5 replies - 1 through 5 (of 5 total)
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