Activation Email Is Not Sent Out

  • Hello, I am Using Ultimate Member plugin Version 2.0.38.
    unfortunately, I have problems with sending the registration confirmation email and show a custom message after registration. Here y can see Subscriber User Role settings: https://www.screencast.com/t/5ck7OC5U
    I have already installed WP Mail SMTP but no luck. hear you can see WP mail SMTP settings: https://www.screencast.com/t/JxSXif28sm
    let me know if you need Install Info I can send you.
    Pls, tell me what should I do to solve this problem.
    thanks a lot
    Kalum.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @kalum76,

    Have you checked spam folder because sometimes this kind of emails can be marked as spam?
    Do you have this issue with other emails e.g. WordPress emails or only with activation emails?
    Please do a quick conflict test so we can rule out conflicts with other plugins or your theme and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter kalum76

    (@kalum76)

    Hello Ultimate Member Support,
    Thank you for your reply!!
    I have already checked spam folders but I did not find any mail.
    I already did too conflict test but no luck ??
    I use Wordfence and Sucuri Security plugins could they create problems?
    I use also W3 Total Cache Version 0.9.7.1 I don’t use Cloudflare.
    Regards.

    Kalum

    • This reply was modified 5 years, 10 months ago by kalum76.
    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @kalum76,

    Can you please temporary disable cache and security plugin and see if it helps.
    Please also check this alternative solution.

    Regards.

    Thread Starter kalum76

    (@kalum76)

    hello,
    Thanks for your reply.
    I have already tried to disable cache and security plugin but no luck.
    I use Easy Mail SMTP Activation Email sometimes is working but not always.
    today I tried with Sendgrid but nothing to do.

    here you can see the issue: https://www.screencast.com/t/lxuqRGMwS

    regards,

    Kalum

    • This reply was modified 5 years, 9 months ago by kalum76.
    • This reply was modified 5 years, 9 months ago by kalum76.
Viewing 4 replies - 1 through 4 (of 4 total)
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