Gallery not working after plug-in upgrade

Hi Marieke!

Looks like there is a permission issue on the website. Do you have a .htaccess file on your website which might block the following action from Photo Gallery?

admin-ajax.php?action=GalleryBox

It might be set for all admin-ajax requests. Please check this and let us know.
Cheers!

Hi Agapi, thanks for your reply.

In the .htaccess file there is nothing in it that referes to admin-ajax.

cheers,
Marieke

Hi,

Could you please search for the following file:

photo-gallery/frontend/views/BWGViewGalleryBox.php

and replace it with the following one.

Please let us know if it helps.

Thank you!

• This reply was modified 6 years ago by Kima Baghdasaryan.

Unfortunately it is still not working :(.

I also have this problem. After the update pictures do not pop-up. WordPress theme Unite version: 2.2.1.1

Hi guys,

Please try the following solution and see if it works. Open /photo-gallery/frontend/views/BWGViewGalleryBox.php file through FTP connection. Around line 676, there’s the following code:

$data[$key] = [];

Please replace it with this:

$data[$key] = array();

Cheers!

For me it is working again! Thanks!

Hello. I tried replacing with the above code: $data[$key] = array();
and it is still not working for me. Please advise.

Dear @jfarnsworth0225,

Could you please add the URL where you have the gallery running?

Thank you in advance.

@suziekh Yes of course, my apologies. The problem is occurring in both galleries:

https://www.farnsworthlumber.com/showcase/
https://www.farnsworthlumber.com/products/

Dear @jfarnsworth0225,

We checked both of the galleries

The first one works without any problem.

As for the second one, the lightbox does not open, since it is not enabled.

Is there another issue we have not noticed?

I am troubled with the same symptoms.
Even if you rewrite the “BWGViewGalleryBox.php” file, it will not be fixed.
“$ Data [$ key] = array ();”

The actual page is here.
https://a8a8.jp/shop/

“Open lightbox” is selected for “Image click action” in the setting.

I am not good at English, so it may not convey well, but please tell me.

Hi,

Thank you for confirming that. We’re sorry for the trouble.

This problem might be a conflict with another plugin on your website.

Please try to deactivate the rest of your plugins and check whether the problem persists.

Also, if possible, please temporarily switch the theme of your website and see if the issue occurs.
You can re-activate the plugins and change the theme back again after troubleshooting.

Please inform us of the results.

Cheers!

Thank you for your reply.
The plug-in other than “Photo Gallery” was stopped.
However, the symptoms were not improved.

Improvement was not done even if the theme was changed.

Are there other possible causes?

Hi @gurimimi,

Please fill in the contact form and mention this URL.

It seems to be a unique case, we should discuss it in details to be able to fix the issue.

Thanks!