WordPress and Plugins update error

Also, the front end of our website looks like this:

Fatal error: Class ‘WP_Block_Type_Registry’ not found in /home4/still1885/public_html/artsandeducation/wp-includes/script-loader.php on line 2421

How did you “manually” update WP?

Hi Steven,

I followed the instructions here:

Updating WordPress

So I swapped out the wp-admin and wp-includes folders.

The WordPress dashboard update link kept giving me the same error message, so I followed those instructions. Now I get the same message when I click “re-install now” on the dashboard.

Download wordpress and unzip locally.

Open your site in your favorite FTP client.

Delete *all* .php files in the root of the site except wp-config.php.

Delete wp-admin and wp-includes

Upload all the files and directories you just unzipped.

Thanks for the help, Steven,

I followed the steps and now get these errors on WordPress:

Warning: require_once(/home4/still1885/public_html/artsandeducation/wp-load.php): failed to open stream: No such file or directory in /home4/still1885/public_html/artsandeducation/wp-admin/admin.php on line 31

Fatal error: require_once(): Failed opening required ‘/home4/still1885/public_html/artsandeducation/wp-load.php’ (include_path=’.:/opt/php56/lib/php’) in /home4/still1885/public_html/artsandeducation/wp-admin/admin.php on line 31

You didn’t upload all the files. Upload the root files too, not just the two directories.

You’re right, now I see. I uploaded all the files this time, all but the wp-config.php and wp-content, then replaced the wp-admin and wp-includes with the new ones, but it’s looking worse – I can’t access the wordpress dashboard at all now. It just shows:

Index of /wp-admin
Parent Directory
wp-admin/
Apache Server at https://www.artsineducation.org Port 80

And now the front end of our website gets this messages:

Warning: require(/home4/still1885/public_html/artsandeducation/wp-includes/load.php): failed to open stream: No such file or directory in /home4/still1885/public_html/artsandeducation/wp-settings.php on line 19

Fatal error: require(): Failed opening required ‘/home4/still1885/public_html/artsandeducation/wp-includes/load.php’ (include_path=’.:/opt/php56/lib/php’) in /home4/still1885/public_html/artsandeducation/wp-settings.php on line 19

I hope I didn’t do irreparable damage to our website… I may contact a pro to help me out first hand if I can’t figure it out, just to be safe. Thanks for the continued help.

Ernie

Again, it appears you didn’t upload the “loose” files in the site’s root:

This is what should be there.

index.php          wp-blog-header.php    wp-includes        wp-signup.php
license.txt        wp-comments-post.php  wp-links-opml.php  wp-trackback.php
readme.html        wp-config.php         wp-load.php        xmlrpc.php
wp-config-sample.php  wp-login.php
wp-activate.php    wp-content            wp-mail.php
wp-admin           wp-cron.php           wp-settings.php

I’m pretty sure I updated the root, it’s just my public_html folder, correct? I wish I knew how to attach a screenshot here, but for now here’s a list of my current root folder’s files and the date they were updated:

public_html

Name
Size
Last Modified
Type
Permissions

readme.html
7.24 KB
Today, 1:56 PM
text/html
0644

license.txt
19.47 KB
Today, 1:56 PM
text/plain
0644

xmlrpc.php
2.99 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-trackback.php
4.51 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-signup.php
29.39 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-settings.php
17.01 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-mail.php
7.86 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-login.php
36.42 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-load.php
3.23 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-links-opml.php
2.37 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-cron.php
3.58 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-config-sample.php
2.79 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-comments-post.php
1.84 KB
Today, 1:56 PM
application/x-httpd-php
0644

wp-blog-header.php
364 bytes
Today, 1:56 PM
application/x-httpd-php
0644

wp-activate.php
6.72 KB
Today, 1:56 PM
application/x-httpd-php
0644

index.php
418 bytes
Today, 1:56 PM
application/x-httpd-php
0644

artsandeducation
4 KB
Today, 1:45 PM
httpd/unix-directory
0750

artsineducation.org
4 KB
Yesterday, 4:24 PM
httpd/unix-directory
0755

wp-config.php
3.89 KB
Yesterday, 2:46 PM
application/x-httpd-php
0644

wp-content
4 KB
Yesterday, 2:45 PM
httpd/unix-directory
0755

error_log
2.99 MB
Feb 4, 2019, 9:47 PM
text/x-generic
0644

formidable-4.csv
14.37 KB
Jan 7, 2019, 8:49 PM
text/x-generic
0644

formidable-3.csv
2.06 KB
Jan 7, 2019, 8:49 PM
text/x-generic
0644

formidable-2.csv
1.21 KB
Jan 7, 2019, 8:49 PM
text/x-generic
0644

formidable-1.csv
1.84 KB
Jan 7, 2019, 8:49 PM
text/x-generic
0644

formidable-0.csv
64.84 KB
Jan 7, 2019, 8:49 PM
text/x-generic
0644

wp-admin
4 KB
Jan 7, 2019, 11:08 AM
httpd/unix-directory
0755

wp-includes
12 KB
Dec 6, 2018, 2:12 PM
httpd/unix-directory
0755

artsandeducation.org
4 KB
May 29, 2018, 7:43 AM
httpd/unix-directory
0755

robots.txt
471 bytes
Jul 21, 2016, 10:26 AM
text/plain
0644

cgi-bin
4 KB
Jan 28, 2016, 8:18 PM
httpd/unix-directory
0755

default.html
4.04 KB
Nov 10, 2014, 8:27 PM
text/html
0644

favicon.ico
2.71 KB
Mar 25, 2014, 12:28 PM
image/x-generic
0644

Please check with your host to see if the root of your site is in public_html or public_html/oneofthoseartsdirectories

Judging from the error message, the “root” of your site is actually in the /public_html/artsandeducation/ directory. This is where the WordPress files should go. The root files go in there, the wp-includes and wp-admin and such directories are subdirectories of that. Like /public_html/artsandeducation/wp-includes.

Really, it seems like all you have to do is to put the files in the correct locations.

Hi Samuel,

I updated all the files in /public_html/artsandeducation/ as instructed first, then tried the public_html folder. I just reinstalled the same files again in /artsandeducation/ to try it but the same issues are happening. Here’s the list of files for that folder:

Name
Size
Last Modified
Type
Permissions

wp-activate.php
6.72 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-blog-header.php
364 bytes
Today, 10:31 AM
application/x-httpd-php
0644

wp-comments-post.php
1.84 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-config-sample.php
2.79 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-config.php
3.84 KB
Yesterday, 12:15 PM
application/x-httpd-php
0644

wp-cron.php
3.58 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-links-opml.php
2.37 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-load.php
3.23 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-login.php
36.42 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-mail.php
7.86 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-settings.php
17.01 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-signup.php
29.39 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-trackback.php
4.51 KB
Today, 10:31 AM
application/x-httpd-php
0644

xmlrpc.php
2.99 KB
Today, 10:31 AM
application/x-httpd-php
0644

wp-content
4 KB
Feb 5, 2019, 1:59 PM
httpd/unix-directory
0755

wp_admin
4 KB
Today, 10:32 AM
httpd/unix-directory
0755

wp_includes
4 KB
Today, 10:31 AM
httpd/unix-directory
0755

favicon.ico
43 bytes
May 4, 2018, 11:32 AM
image/x-generic
0644

wp-admin.zip
2 MB
Yesterday, 1:44 PM
package/x-generic
0644

wp-includes.zip
6.92 MB
Yesterday, 1:44 PM
package/x-generic
0644

readme.html
7.24 KB
Yesterday, 12:20 PM
text/html
0644

license.txt
19.47 KB
Yesterday, 12:20 PM
text/plain
0644

desktop.ini
46 bytes
May 8, 2018, 9:07 AM
text/x-generic
0644

error_log
1.03 MB
Today, 10:28 AM
text/x-generic
0644

formidable-0.csv
260 bytes
Jan 7, 2019, 11:06 PM
text/x-generic
0644

hosting_provider_filters.php.bak
592 bytes
May 4, 2018, 11:31 AM
text/x-generic
0644
_______________________
The front page of our website now says:
Sorry, this page doesn’t exist.
Please check the URL or go back a page.
404 Error. Page Not Found.

And our WordPress login shows:
Warning: require(/home4/still1885/public_html/artsandeducation/wp-includes/load.php): failed to open stream: No such file or directory in /home4/still1885/public_html/artsandeducation/wp-settings.php on line 19

Fatal error: require(): Failed opening required ‘/home4/still1885/public_html/artsandeducation/wp-includes/load.php’ (include_path=’.:/opt/php56/lib/php’) in /home4/still1885/public_html/artsandeducation/wp-settings.php on line 19

You seem to have made a fair mess of files on the site, but the error message is seemingly very clear: The /public_html/artsandeducation/wp-includes/load.php file is missing, so the site doesn’t work.

Until you get all the files in the all the right locations, the site won’t work. This isn’t hit or miss, there is a defined way that the site must exist. You have these separate ZIP files in there, and some other stuff lying around.

Try saving a backup copy of the wp-config.php file (this is the one that matters), clearing out that directory (not wp-content though, that matters too), and then putting a fresh set of WordPress files on there. As they are supposed to be. In that directory. With those subdirectories.

When adding the admin and includes folders, the wording was confusing and I created a sub directory within its own folder, but I fixed that and can get into wordpress again. And the website is working!

However, Word Press still won’t update all the plugins (the whole reason I got into this mess), and our website has a lot of extra code text throughout, as well as links for things like “essay writer…?”

Making “a fair mess of files” was a nice way of putting it, I really appreciate the help.

We do have another issue now: our other website difiorecenter.org goes to our artsandeducation.org website. Is there an easy fix for that?

Thanks again.