Cannot install

Hello @snurk,

This might indeed happen and that’s why we have completely rewritten the plugin. However, we bumped into some issues when trying to push the updated version in the WordPress repository (most probably due to the GA API files size).

As a conclusion, can you please try to manually update the plugin with the one found on our GitHub repo, here:

https://github.com/presslabs/toplytics/releases

Just grab the ZIP file from our latest release and install it in WordPress after removing the version you have now (probably 3.2).

Please let us know if you still have issues with this version!

Best regards,
Pedro/Presslabs team

Thank you for such swift response! You are right, I’m on 3.2.

I have now uninstalled version 3.2, deleted files from control panel, then uploaded v4.00.zip.. But oddly enough, when I try to install by upload zip, it uploads, unzips.. and then does not install.. =?

Any ideas what causes this? It does not actually give any error message other than

Installerar till?gg fr?n uppladdad fil: toplytics-4.0.0.zip (in english: installing)
Packar upp paketet… (in english: unzipping)
Installerar till?gget… (in english: installing)
Paketet kunde inte installeras. Inget giltigt till?gg hittades. in (english: could not install, no valid plugin was found)
Installationen av till?gget misslyckades. (english: installation failed)

PS. I’ve used this file:
https://github.com/presslabs/toplytics/archive/4.0.0.zip

But maybe I ought to use a different file?

Ah, you are right, that archive contains the whole repo. Please use this one instead:

https://dl.presslabs.net/toplytics-v4.0.0.zip

Let us know how it goes now!

Best regards,
Pedro/Presslabs team

Hello again!

This one works better, but still with some error:

Parse error: syntax error, unexpected ‘?’ in /my path to wordpress/wp-content/plugins/toplytics/components/Frontend.php on line 240

• This reply was modified 5 years, 9 months ago by snurk.

I think this is line 240 in this file:
return $toplytics_result[‘result’][$when] ?? [];

This error makes WordPress not install the plugin.

Actually, it gets installed, but I cannot activate it.

Can you please tell us which PHP version are you using as well as the WordPress version that you currently have?

Wordpress:
5.0.3

PHP:
5.6.40

Inactivated or not installed modules:
module fileinfo
module libsodium
module imagick

I also copy-paste some info below just in case something there is useful:

Directive Local Value Master Value
allow_url_fopen Off Off
allow_url_include Off Off
always_populate_raw_post_data 0 0
arg_separator.input & &
arg_separator.output & &
asp_tags Off Off
auto_append_file no value no value
auto_globals_jit On On
auto_prepend_file no value no value
browscap no value no value
default_charset UTF-8 UTF-8
default_mimetype text/html text/html
disable_classes no value no value
disable_functions no value no value
display_errors Off On
display_startup_errors Off Off
doc_root no value no value
docref_ext no value no value
docref_root no value no value
enable_dl On On
enable_post_data_reading On On
error_append_string no value no value
error_log error_log error_log
error_prepend_string no value no value
error_reporting 0 24567
exit_on_timeout Off Off
expose_php On On
extension_dir /opt/cpanel/ea-php56/root/usr/lib64/php/modules /opt/cpanel/ea-php56/root/usr/lib64/php/modules
file_uploads On On
highlight.comment #FF8000 #FF8000
highlight.default #0000BB #0000BB
highlight.html #000000 #000000
highlight.keyword #007700 #007700
highlight.string #DD0000 #DD0000
html_errors On On
ignore_repeated_errors Off Off
ignore_repeated_source Off Off
ignore_user_abort Off Off
implicit_flush Off Off
include_path .:/usr/lib/php:/usr/local/lib/php .:/usr/lib/php:/usr/local/lib/php
input_encoding no value no value
internal_encoding no value no value
log_errors On On
log_errors_max_len 1024 1024
mail.add_x_header Off Off
mail.force_extra_parameters no value no value
mail.log no value no value
max_execution_time 30 30
max_file_uploads 20 20
max_input_nesting_level 64 64
max_input_time 60 60
max_input_vars 1000 1000
memory_limit 268435456 256M
open_basedir no value no value
output_buffering no value no value
output_encoding no value no value
output_handler no value no value
post_max_size 55M 55M
precision 12 12
realpath_cache_size 16K 16K
realpath_cache_ttl 120 120
register_argc_argv On On
report_memleaks On On
report_zend_debug On On
request_order no value no value
sendmail_from no value no value
sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i
serialize_precision 100 100
short_open_tag On On
SMTP localhost localhost
smtp_port 25 25
sql.safe_mode Off Off
sys_temp_dir no value no value
track_errors Off Off
unserialize_callback_func spl_autoload_call no value
upload_max_filesize 50M 50M
upload_tmp_dir no value no value
user_dir no value no value
user_ini.cache_ttl 300 300
user_ini.filename .user.ini .user.ini
variables_order EGPCS EGPCS
xmlrpc_error_number 0 0
xmlrpc_errors Off Off
zend.detect_unicode On On
zend.enable_gc On On
zend.multibyte Off Off
zend.script_encoding no value no value

Is it a problem that “allow_url_fopen” is off maybe?

I can get full information apparently…

### WordPress ###

Version: 5.0.3
Language: sv_SE
Permalink structure: /%category%/%postname%
Is this site using HTTPS?: Yes
Can anyone register on this site?: No
Default comment status: open
Is this a multisite?: No
User Count: 28
Communication with www.ads-software.com: www.ads-software.com is reachable
Create loopback requests: The loopback request to your site completed successfully.

### Installation size ###

Uploads Directory: 705.21 MB
Themes Directory: 25.83 MB
Plugins Directory: 177.92 MB
Database size: 75.80 MB
Whole WordPress Directory: 1.97 GB
Total installation size: 2.04 GB

### Active Theme ###

Name: FD
Version: 3.0.4
Author: Erik Hulander
Author website: https://hulander.se/
Parent theme: Fusion
Supported theme features: post-thumbnails, widgets, menus

### Other themes (29) ###

AeMi (aemi): Version 1.1.14 by Guillaume COQUARD
Ashford (ashford): Version 1.3 by Tim Bednar
autograph (autograph): Version 1.0.0 by Afrothemes
Carrington Mobile (carrington-mobile-1.1): Version 1.1 by Crowd Favorite
Classic (classic): Version 1.6 by Dave Shea
Constructor (constructor): Version 1.6.5 by Anton Shevchuk
Default (default): Version 1.7.2 by Michael Heilemann
Dulcet (dulcet): Version 0.0.7 by FameThemes
Fusion (fusion): Version 3.1 by digitalnature
Hybrid (hybrid): Version 1.2 by Justin Tadlock
KineticMagazine (kineticmagazine): Version 1.0 by sin2384
Luck for All (luck-for-all): Version 1.0.5 by Steven
Magazine Basic (magazine-basic): Version 3.0.8 by c.bavota
MagZine (magzine): Version 1.0 by Pupung Budi Purnama
WordPress Mobile (base) (mobile_pack_base): Version 1.2.3 by ribot, Forum Nokia & James Pearce
WordPress Mobile (blue) (mobile_pack_blue): Version 1.2.3 by ribot, Forum Nokia & James Pearce
WordPress Mobile (green) (mobile_pack_green): Version 1.2.3 by ribot, Forum Nokia & James Pearce
WordPress Mobile (red) (mobile_pack_red): Version 1.2.3 by ribot, Forum Nokia & James Pearce
Savona Edge (savona-edge): Version 1.0.0 by Aslam
Savona (savona): Version 1.0.21 by Aslam
Spectrum (spectrum): Version 1.0.2 by Ignacio Ricci
Suffusion (suffusion): Version 4.4.9 by Sayontan Sinha
Twenty Eleven (twentyeleven): Version 3.1 by the WordPress team
Twenty Fifteen (twentyfifteen): Version 2.3 by the WordPress team
Twenty Fourteen (twentyfourteen): Version 2.5 by the WordPress team
Twenty Nineteen (twentynineteen): Version 1.2 by the WordPress team
Twenty Ten (twentyten): Version 2.7 by the WordPress team
Twenty Thirteen (twentythirteen): Version 2.7 by the WordPress team
Twenty Twelve (twentytwelve): Version 2.8 by the WordPress team

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: Version 1.5.1

### Active Plugins (44) ###

Accelerated Mobile Pages: Version 0.9.97.31 by Ahmed Kaludi, Mohammed Kaludi
Akismet Anti-Spam: Version 4.1.1 by Automattic
All In One SEO Pack: Version 2.11 by Michael Torbert
Bad Behavior: Version 2.2.22 by Michael Hampton
Better Plugin Compatibility Control: Version 5.0.0 by Oliver Schl?be
Better Recent Comments: Version 1.0.6 by Barn2 Media
BJ Facebook Popular Posts: Version 0.2.2 by Bj?rn Johansen
Broken Link Checker: Version 1.11.5 by Janis Elsts, Vladimir Prelovac
Cimy User Extra Fields: Version 2.7.2 by Marco Cimmino
Classic Editor: Version 1.4 by WordPress Contributors
Co-Authors Plus: Version 3.3.1 by Mohammad Jangda, Daniel Bachhuber, Automattic
CodeStyling Localization: Version 1.99.30 by Heiko Rabe
Contact Form 7: Version 5.1.1 by Takayuki Miyoshi
Edit Author Slug: Version 1.6.0 by Brandon Allen
Fast Velocity Minify: Version 2.5.8 by Raul Peixoto
Filenames to latin: Version 2.6 by webvitaly
Google Analytics for WordPress by MonsterInsights: Version 7.4.2 by MonsterInsights
Health Check & Troubleshooting: Version 1.2.5 by The www.ads-software.com community
MailPoet 2: Version 2.10.2 by MailPoet
Ninja Tables: Version 3.2.4 by WPManageNinja
Peter's Collaboration E-mails: Version 2.2.0 by Peter Keung
Peter's Post Notes: Version 1.6.5 by Peter Keung
PHP Everywhere: Version 1.4.4 by Alexander Fuchs
Print, PDF & Email by PrintFriendly: Version 3.14.4 by Print, PDF, & Email by PrintFriendly
Relevanssi: Version 4.1.2 by Mikko Saari
Search Meter: Version 2.13.2 by Bennett McElwee
SearchWP Live Ajax Search: Version 1.3.1 by Jonathan Christopher
Shortcoder: Version 4.3 by Aakash Chakravarthy
Subscribe to Comments Reloaded: Version 190117 by Reedyseth
Table of Contents Creator: Version 1.6.4.1 by Mark Beljaars
TablePress: Version 1.9.1 by Tobias B?thge
TOC For WordPress: Version 1.0 by Luke
Ultimate Nofollow: Version 1.4.7 by 5fifty
WebberZone Followed Posts: Version 2.2.0 by Ajay D'Souza
White Label CMS: Version 2.0.2.1 by www.videousermanuals.com
Widget Logic: Version 5.9.0 by wpchefgadget, alanft
WordPress Editorial Calendar: Version 3.7.2 by Colin Vernon, Justin Evans, Joachim Kudish, Mary Vogt, and Zack Grossbart
WP-Optimize: Version 2.2.11 by David Anderson, Ruhani Rabin, Team Updraft
WP-PageNavi: Version 2.93 by Lester 'GaMerZ' Chan
WP Facebook Auto Publish: Version 2.1 by xyzscripts.com
WP Fastest Cache: Version 0.8.9.0 by Emre Vona
WP Htaccess Editor: Version 1.55 by WebFactory Ltd
WP User Avatar: Version 2.1.6 by flippercode
Yet Another Related Posts Plugin: Version 4.4 by Adknowledge

### Inactive Plugins (9) ###

Cookie Notice: Version 1.2.46 by dFactory
Plugin Organizer: Version 9.6.3 by Jeff Sterup
Revisionary: Version 1.1.13 by Kevin Behrens
SEO Redirection: Version 4.16 by Fakhri Alsadi
Smush: Version 3.1.1 by WPMU DEV
Top 10: Version 2.5.7 by Ajay D'Souza
Toplytics - Popular Posts Widget: Version 4.0.0 by Presslabs
User Photo: Version 0.9.10 by <a href="https://weston.ruter.net/">Weston Ruter</a>
User Role Editor: Version 4.49 by Vladimir Garagulya

### Media handling ###

Active editor: WP_Image_Editor_GD
Imagick Module Version: Imagick not available
ImageMagick Version: Imagick not available
GD Version: bundled (2.1.0 compatible)
Ghostscript Version: 9.07

### Server ###

Server architecture: Linux 3.10.0-714.10.2.lve1.5.17.1.el7.x86_64 x86_64
Web Server Software: Apache
PHP Version: 5.6.40 (Supports 64bit values)
PHP SAPI: cgi-fcgi
PHP max input variables: 1000
PHP time limit: 30
PHP memory limit: 268435456
Max input time: 60
Upload max filesize: 50M
PHP post max size: 55M
cURL Version: 7.61.1 OpenSSL/1.0.2q
SUHOSIN installed: Yes
Is the Imagick library available: No
htaccess rules: Custom rules have been added to your htaccess file

### Database ###

Extension: mysqli
Server version: 5.6.41
Client version: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
Database prefix: wp_fraga_

### WordPress Constants ###

ABSPATH: /home/fragadie/public_html/snurkify/
WP_HOME: Undefined
WP_SITEURL: Undefined
WP_DEBUG: Disabled
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG_DISPLAY: Enabled
WP_DEBUG_LOG: Disabled
SCRIPT_DEBUG: Disabled
WP_CACHE: Disabled
CONCATENATE_SCRIPTS: Undefined
COMPRESS_SCRIPTS: Undefined
COMPRESS_CSS: Undefined
WP_LOCAL_DEV: Undefined

### Filesystem Permissions ###

The main WordPress directory: Writable
The wp-content directory: Writable
The uploads directory: Writable
The plugins directory: Writable
The themes directory: Writable
The Must Use Plugins directory: Writable

No. the issue is the PHP version you are running. Please note that the new version of Toplytics requires at least PHP 7.0 in order to work, therefore you have to upgrade it in order for the plugin to work.

Please note that both PHP 5.6 and 7.0 are end of life, therefore I suggest you to upgrade immediately to at least PHP 7.1, in order to be protected for security issues that might arise with these older versions of PHP.

https://php.net/supported-versions.php

Unfortunately, until you upgrade to a newer version of PHP we won’t be able to help you furhter ??

Best regards,
Pedro/Presslabs

• This reply was modified 5 years, 9 months ago by Presslabs.

I got my webhost to activate PHP 7.2, i works now! Such an update, installation is so much easier in this version than the previous one! Thanks also for the quick help with installation!!

I’m very glad that everything works smoothly now! And thanks for the review ??