No backend list of tickets

  • Resolved noobygamer

    (@noobygamer)


    5 years, 9 months ago

    Hello,

    I just installed and programmed Support Candy, but I don’t have the list of tickets on the backend interface, on my admin account…

    Do I have to set something?

    you have a photo of the menu with the address attached.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Only support staff can see ticket list on backend. Please add user to support staff in setting Support > Support Agent. After that refresh the page.

    • This reply was modified 5 years, 9 months ago by Nikhil G.
    Thread Starter noobygamer

    (@noobygamer)

    Hi,

    On the administrator account of my site I am also an administrator in the list of agents.

    This is not enough to see the list?

    Thank you

    Plugin Author SupportCandy

    (@supportcandy)

    Hello,

    Please try removing agent and again add as an administrator. If problem still persists, please create ticket on our website. One of our agent will help you as soon as possible.

Viewing 3 replies - 1 through 3 (of 3 total)
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