When user registers – no thank you screen or welcome email.

  • gregmberry

    (@gregmberry)


    6 years ago

    When a user registers, the registration page just reloads. The user is not taken to a thank you page nor is a welcome email sent.

    The user is created on the backend.

    Yes, I have updated the default user role (subscriber) Registration Status to “Require Email Activation” and made sure the form was set to the subscriber role.

    I have also changed the theme back to the default Word Press 2017 theme. I deactivated all other plugins as well.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter gregmberry

    (@gregmberry)

    Correction I have the Twenty-Sixteen theme applied.

    Thread Starter gregmberry

    (@gregmberry)

    I configured the subscriber user role to forward to “domain.com”/thanks but it’s still not forwarding, even though it creates the account.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @gregmberry,

    What version of the Ultimate member you have installed?
    Please make sure to update to the latest 2.0.39 version of the plugin.

    Do a quick conflict test so we can rule out conflicts with other plugins and see if it helps. Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter gregmberry

    (@gregmberry)

    Yes, I did the conflict test (as noted above). I deactivated ALL other plugins and used the Twenty-sixteen WP theme.

    Yes, I’m on version 2.0.39. I’m a new customer and if I can’t get this to work, I’ll have to go to a different solution. User registration is the only thing that is holding us back from launching.

    Thread Starter gregmberry

    (@gregmberry)

    I was able to get the thank you screen, however I am still not getting the welcome/activation email. When I delete the user, the user is getting an email saying their account was deleted.

    umuser19

    (@umuser19)

    Having just experienced the same thing

    Double check settings > email > and that there is a green tick next to “Account activation email”. If there isn’t, click the gear icon on the right to enable.

Viewing 6 replies - 1 through 6 (of 6 total)
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