• Manuel Matos

    (@manueljcmatos)


    Hey, I just transfered my website to my new hosting and when making an order, an error appears with the message “Unable to create order.”

    In the order page, the orders also appear as blank, here’s a ScreenShot: https://ibb.co/mDR62f

    This is the conversation which i had with my hosting:

    Hey after changing the host, my woocomerce is no allowing me to make more orders. it appears ” Unable to create order.” message
    [11:08:49 PM]Prateesha Pundaje:May I know where do you see “Unable to create order.”?
    [11:08:55 PM]Manuel:my pleasure, do you know what might be happening, i just changed this website from my old hosting on sunday
    [11:09:02 PM]Manuel:In the checkout page
    [11:09:14 PM]Prateesha Pundaje:Could you please provide me the exact URL you are trying to access?
    [11:09:31 PM]Manuel:after selecting the payment methods, when trying to go for the payment page
    [11:09:39 PM]Manuel:https://www.pranichealinglondon.uk/shop/checkout/
    [11:09:41 PM]Manuel:in that page
    [11:10:21 PM]Prateesha Pundaje:Let me check it, please give me 4-5 minutes
    [11:10:34 PM]Manuel:In that page i put the information, slect the method, agree with the T&C, and when clicking to go to the payment page, the unable order message appears
    [11:10:40 PM]Manuel:of course, thank u!
    [11:14:39 PM]Prateesha Pundaje: Thank you for your patience, You are using the Woocommerce plugin for the website right?
    [11:15:49 PM]Manuel:yes
    [11:17:19 PM]Prateesha Pundaje:I could see that the plugin is causing the issue, there might be some settings that needs to be updated on our end, Could you please contact the plugin vendor and ask if there are any server end settings that has to be updated?
    [11:17:40 PM]Prateesha Pundaje:If there are any settings that has to be updated, we would definitely do it on our end.
    [11:18:34 PM]Manuel:sure, i found this link: https://www.ads-software.com/support/topic/unable-to-add-to-cart-unable-to-create-order/
    [11:18:43 PM]Manuel:Do you think the last comment might be it?
    [11:18:57 PM]Manuel:I dont know how to change it thought, what do u think?
    [11:20:21 PM]Prateesha Pundaje:I am checking it, please give me 4-5 minutes
    [11:20:36 PM]Manuel:sure, thank you!
    [11:22:53 PM]Manuel:by the way, when transfering the website to this hosting, there were 2 databases in the old hosting, but you colleague told me that only one of the DB was enough, the biggest one, because apparently it is 1 database per website, do you think in some way, might be that?
    [11:26:30 PM]Prateesha Pundaje:Absolutely not, that will not cause an issue. I am trying to set the value to post_password.
    [11:26:38 PM]Prateesha Pundaje:please give me 3-5 minutes
    [11:26:53 PM]Manuel:yes, thank u very much
    [11:33:21 PM]Prateesha Pundaje: Thank you for your patience, I am still checking the wp_posts>>password, please give me 3-5 minutes.
    [11:33:48 PM]Manuel:sure, thank you for the notice
    [11:37:47 PM]Prateesha Pundaje: Thank you for your patience, I could see that the post_password is set to VARCHAR(255)
    [11:38:23 PM]Manuel:welcome, i see, so no idea on what the error might be right?
    [11:38:45 PM]Manuel:Shouldn’t it work if i re-install the plugin or something?
    [11:38:58 PM]Manuel:Is it a DB related thing?
    [11:39:12 PM]Prateesha Pundaje:Yes, looks like some settings has to be updated, like max_execution time or something else.
    [11:39:29 PM]Prateesha Pundaje:If they could provide the exact settings , we can update it,
    [11:39:34 PM]Manuel:Is there any further test that you can make?
    [11:40:10 PM]Manuel:I’ll create a ticket with them yes, but they usually take days, if you could test a couple more things I would appreciate

    Any ideas on how this might be solved?

    I just created a ticket on woocomerce website, but if able to solve this before, I would be extremely grateful.

    Thank you all for the help and collaboration

    The page I need help with: [log in to see the link]

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