Install problem

  • Resolved Identita Creative

    (@identita-creative)


    6 years ago

    Hi, I have a problem on installation.
    This is the error:
    2019-02-20 11:25:03.1061 MyCryptoCheckout: Action mycryptocheckout_retrieve_account called!
    2019-02-20 11:25:04.2398 MyCryptoCheckout: WARNING: Unable to retrieve our account details: Unable to retrieve new account data.

    How can I solve it?
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author edward_plainview

    (@edward_plainview)

    If MyCryptoCheckout is unable to retrieve the account data for your domain, it’s usually due to the MCC API server being blocked from connecting to your install. Check for:

    – Maintenance plugins
    – Password protection plugins
    – Firewalls

    If after disabling the above plugins you still can’t get it working, then contact us and we’ll try to find the cause of the problem.

    Thread Starter Identita Creative

    (@identita-creative)

    Solve it, I found some code in htaccess that filter ip access…
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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