WP, can’t get Admin-page to show, not login either, just blank page.

  • GLucas

    (@glucas)


    6 years ago

    Hi ??

    A couple of years ago I set a small site up from a friend with WP, version was v 4.2.4.
    Everything was working perfectly…

    The other day they told me to remove a phone number that is no longer in use.
    I said it was a simple change since that text was just some html text in the theme we’ve chosen so I’ll fix that fast.
    When I got home I tried to login to the admin page but it just showed me a blank page. I started to read up on this and checked the versions of things.
    The files was v4.2.4 but I got old mails with upgrades that was OK and the last I think was: v4.3.18. It seems that the automatic upgrades didn’t go so well after all.
    Now I have no clue what so ever what the state this site is in and what versions the files and/or DB-tables actually are.

    I DL’d all files/DB and installed this on my own server to be able to fiddle with it without trashing the still working site, except the admin pages.
    I tried stuff like replacing all files to the last known version and for me that still is 4.2.4 since the version.php file says, can’t recall the version of the database right now.
    Still the same problem, blank page. I also tried to do an upgrade from this 4.2.4 to a newer but since I can’t get into the admin/* pages, it won’t do anything.

    What can I do to fix this muck up?
    It seems that I can’t just replace all files with like v4.5.*, 4.6.* and do an upgrade as I cannot login. I need a working admin page before I do this.

    Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    JNashHawkins

    (@jnashhawkins)

    It’s quite possible a PHP update by your host has clobbered one of your plugins. I’d FTP into the site and rename my plugins directory (just add 1234 to the directory name) and try that.

    If you get in you can rename each of your plugins individually via FTP and restore the plugins directory name by removing ‘1234’ from the directory name. You’ll probably find the culprit by the process of elimination.

    If the above trick didn’t work you might try killing the current theme to force WordPress to run a default theme.

    Your next step might be a manual reinstall of every file except the wp-config.php file… grab a backup copy of wp-config just in case anything goes wrong. Read this below and be careful.

    https://codex.www.ads-software.com/Updating_WordPress

    Once you do get in you’ll need to make sure you’ve upgraded to 5.0.3 and I’d recommend installing and activating the Classic Editor plugin to keep your older, familiar editor for a while.

    Do create a backup when you do get in and Version 5.1 is coming out in the next week or so. I’d give it a few days for the dust to settle then update again.

    Automatic updates??? I never completely trust them and would rather be present and watching when they happen. You just never know what might go wrong.

Viewing 2 replies - 1 through 2 (of 2 total)
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