Wrong nr of transactions

  • Resolved ibl92

    (@isabella92)


    6 years ago

    Hello!

    Your enhanced ecommerce plugin started working for my site about 6 days ago. During this time we have had 4 complete orders. Everything looks like it should in the ecommerce-report except for on the 19th of february where it says that we have got 2 of the exact same order (same product, same price), however we have only gotten 1 of these orders in our system (Visma).

    Is it possible that the person who has ordered maybe refreshed the thankyou-page and therefore it shows as 2 transactions in Google analytics? Or do you know why else this could be?

    Thanks for the help!

    Best regards,
    Isabella

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi Isabell,

    Our plugin is designed to send the transaction only once. Refreshing the page will not send the transaction again. It is the matter of investigation from the backend.

    We request you to contact us at analytics2(at)tatvic(dot)com so we can assist you further.

    Thanks & Regards,

    • This reply was modified 6 years ago by Conversios.
    Thread Starter ibl92

    (@isabella92)

    OK thank you so much for your reply!

Viewing 2 replies - 1 through 2 (of 2 total)
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