Plugin prevents Elementor Editor from Loading

  • Resolved cmaddux

    (@cmaddux)


    5 years, 8 months ago

    I bought the EA Pro plugin back in January, and up until this point, it worked great! I was in love with the widgets and features that came with it; it really gave my site a boost. Unfortunately, not too long after the last update, I discovered the plugin was preventing Elementor Editor from loading. I enabled safe mode through Elementor and followed troubleshooting instructions, deactivated my plugins and reactivated them one at a time to realize it was EA.

    I’m unsure if anyone else is experiencing this issue. I sent in a support ticket last week and I haven’t heard back from support. I’m at a loss what to do. I don’t want to get rid of the plugin because it’s really made things a lot easier with building the website. What can I do to fix this?

    • This topic was modified 5 years, 8 months ago by cmaddux.
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  • Plugin Author Rafin

    (@rafinkhan)

    @cmaddux,

    The loading error sometimes can be caused because of a site having low memory. You can check your memory limit by navigating to wp-admin -> Elementor -> System Info. Check out this screenshot: https://prnt.sc/le9poi

    You need to increase the memory limit. To increase the memory limit you will have to modify the wp-config.php file of yours.

    Just above this line ” /* That’s all, stop editing! Happy blogging. */” add this following line of code:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    You would find the wp-config.php file under your WordPress directory.

    You can also read this blog to modify the wp-config.php file: https://wpdeveloper.net/troubleshoot-preview-loading-error-elementor/

    Let me know if this solves your issue or not.

    Thank you.

    Thread Starter cmaddux

    (@cmaddux)

    Hi! Thank you for responding! I’ve changed the Memory Limit, and things seem to be working. I will mention – while I was awaiting a response – I attempted several different troubleshooting method and noticed that when I deactivated the EA Price Menu (which was on the majority of affected pages that I use Elementor with), everything went back to normal and I was able to access the Editor.

    When I changed the Memory Limit, I tested this by turning the widget back on, and it seems to be working fine, as well. I’m unsure if this could’ve been caused by the Memory Limit issue, but I just thought I would bring it to attention.

    Either way, thank you for the help!

    • This reply was modified 5 years, 8 months ago by cmaddux.
Viewing 2 replies - 1 through 2 (of 2 total)
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