HTTP ERROR 500 and not being able to access the site

  • Hi Everyone,
    i would kindly ask anyone to help if they have encountered the same issue.
    I get HTTP ERROR 500 message and i am not able to access the admin page at all. So far i have tried my best to be patient but after 3 hours i am getting a bit worried. Questions: can i resolve this problem by myself without accessing the admin dashboard panel (?!?) , what has caused this problem ( so i can avoid it in future) >
    Any help is greatly appreciated!

    Thank you for your help ,
    Mara

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.www.ads-software.com/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter coalspine19

    (@coalspine19)

    Hi Steven ,
    unfortunately, i am not that tech savvy or well versed to know what you are talking about. i cannot access the site at all and cannot disable the plugins>
    Where do i find wp_debug and wb_debug_log . my host is godaddy i presume i should contact them ?
    Thank you for your patience and help !

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Read the codex article; it explains it.

    Thread Starter coalspine19

    (@coalspine19)

    thank you , resolved it with help of godaddy team

Viewing 4 replies - 1 through 4 (of 4 total)
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